Tech Support

Infrastructure/Engineering Rajasthan, Jaipur


Description

Job Description

The Technical Support Analyst assists employees with a wide array of computing and other technical issues on a day-to-day basis. The ideal candidate needs to have the aptitude to lend technical assistance for 400+ in-person and remote users both quickly and gracefully. The candidate must also be generally excited about all things technology, exhibit outside-the-box thinking and have an approachable attitude and personality.  This is considered a Level II/III position with room for growth to the right candidate.

Responsibilities

  • Provides professional, desk-side and remote support in a fast-paced environment. Fortunately, most Rightpoint employees already have deep technical skills so the typical “level one” troubleshooting steps have already been done before they reach out for support
  • Responds quickly to support requests and manages these requests in the Help Desk ticketing system (Salesforce Service Cloud) as they progress towards resolution
  • Identifies recurring problems, works with the team to identify the root cause, then plans and executes the necessary steps to eliminate the possibility of reoccurrences
  • Assist in the creation of How-to’s, FAQs and other related documentation
  • Configure laptops and devices for new and existing employees
  • Assist in technology on-boarding for new employees
  • Track inventory information as it relates to technology equipment and accessories; assists in ordering additional equipment when necessary
  • Provides support coverage during non-business hours if necessary
  • Regularly check common area equipment in conference rooms and elsewhere to ensure it is operational

 

Minimum Requirements

  • A minimum of 3+ years prior IT help desk or similar support experience is required
  • Experience with Windows 10 and Mac OSX operating systems is required
  • Basic network troubleshooting skills (IP, DNS, wireless) is required
  • Experience with Microsoft Office in an O365 environment
  • Exceptional verbal and written communication skills
  • Experience with Active Directory management required
  • Ability to troubleshoot and resolve issues related to IT hardware required
  • Exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.) are desired
  • Ability to understand and develop PowerShell based solutions is a plus
  • Experience with virtualization solutions including Microsoft Hyper-V and VMware vSphere/vCenter

 

Required Education

  • Bachelor's Degree in Computer Science strongly preferred
  • Technical certificates (A+, Network+, MCSA) gain extra attention

 

Those items that will bring your resume to the top of the heap!

  • 1+ years prior IT help desk or similar support experience
  • Active Directory management
  • Exchange Online
  • Ability to understand and develop PowerShell based solutions
  • Familiarity with O365 and Azure

 

Required Education

  • Bachelor's Degree in Information Technology, Computer Science, or at least 1+ year of equivalent experience