Client Manager
Description
Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies.
At Rightpoint, we drive growth by delivering experiences that transform how people, technology, and businesses interact. We call this Total Experience.
We believe that the organizations and brands that will succeed in the next decade will be those that deliver a complete experience - for customers, for employees, for stakeholders. Orchestrating people, the products and the platforms that they use will require new perspectives, new ways of working, and new approaches.
Here at Rightpoint, we have been at the forefront of driving change through experience for over 15 years. We have the insight and expertise to see the big picture, and the talent and technology to deliver exceptional outcomes.
Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team.
Our Commitment to You
No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Rightpoint!
Introduction
As a Client Manager, you will be responsible for building and maintaining strong relationships with our clients. You will serve as the main point of contact for clients, understanding their needs, and ensuring that our services meet or exceed their expectations.
What you’ll be doing and the Impact You’ll Make:
- Develop and maintain strong relationships with clients, understanding their business needs and objectives.
- Act as the main point of contact for clients, addressing any inquiries, concerns, or issues they may have in a timely and professional manner.
- Collaborate with internal teams to ensure the timely and successful delivery of our products/services according to client needs.
- Proactively identify opportunities to upsell or cross-sell additional products/services to existing clients.
- Monitor client satisfaction and gather feedback to continuously improve our offerings and service delivery.
- Prepare regular reports and updates on client accounts for management review.
- Stay updated on industry trends, market changes, and competitors to anticipate client needs and provide strategic recommendations.
What we’d love to see:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in client management or account management roles.
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to travel occasionally for client meetings or events.
Benefits and Perks at Rightpoint:
- Flexible PTO.
- Casual and open office environment.
- Flexible Work Schedule.
- Great insurance coverage and flexible spending accounts.
- 401k with Company Matching.
- Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.
- Continuous Training, Certifications, and Learning Opportunities.
- Mentorship Program.
- Diversity, Equity, & Inclusion: We care about making Rightpoint a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement. Here's how:
- Employee Resource Groups (ERG): Our ERGs are created and run by team members who share a common community, identity, or allyship. Right now, our ERGs include Parents, Pride, POC, and Womxn. These groups play a vital role in contributing to Rightpoint’s inclusive environment where all are valued and empowered to succeed.
EEO Statement:
Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.