Quality Resource Management
As a member of the senior management team for Palomar Health, responsible for the development, management, and implementation of a strategy and vision to improve patient services quality and safety outcomes across the organization. Direct and implement effective quality improvement programs and serve as a visionary leader form the promotion of outcomes management and evidence based practice throughout the District. Responsibilities include assessing, planning, implementing and evaluating all aspects of the care/services delivered; insuring quality programs, patient safety, and level of customer service that strives to exceed internal and external customer expectations and integrating quality care within the Interdisciplinary Governance Model structure to include staff, leaders, medical staff and the Governing Body. Assist and support assessments of patient satisfaction including HCAHPS, annual safety surveys and any other survey instrument as necessary. Ensures Palomar Health is consistently measuring, assessing, and improving the quality and safety of care. Serves as the executive support and subject matter expert for the Board of Directors' Quality Review Committee, the Quality Management Committee of the medical staff, and the Medical Staff Multidisciplinary Peer Review Committees for the district in the development of quality/patient safety goals. Work with the medical staff leadership and their respective committees and departments in the implementation of quality/performance improvement initiatives to increase clinical excellence and develop integrated approach to improving patient care across the organization. Support the Peer Review Process as well as Ongoing Professional Performance Evaluation (OPPE). Responsible for the leadership oversight of the Pay for Performance Clinical indicators results for the District. Coordinate with the regulatory department and risk management to facilitate the trending, analysis and reporting of quality events that occur in the organization and facilitate resulting FMEAs or RCAs; as well as the coordination of ongoing regulatory preparation activities. Practice excellent employee relations with attention to employee needs and develops and mentors a high performing management team for all areas of responsibility. Ensure financial viability by managing both applicable revenue and expenses with attention to supply cost utilization and a high level of productivity in cost centers under direct control.
Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, Powerpoint, internet, e-mail). Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job. Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health.
|Minimum Education: ||Master's Degree in Nursing or Healthcare related field|
|Preferred Education: |
|Minimum Experience: ||7-10 years of progressive experience in the management of quality and safety improvement programs|
|Preferred Experience: |
|Required Certification: ||Certified Professional Healthcare Quality within 6 months of hire|
Lean Six Sigma Black Belt Certificaton within 6 months of hire
|Preferred Certification: ||Not Applicable|
|Required License: ||Current CA RN License|
|Preferred License: ||Not Applicable|
We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.