Access Representative Trauma Recovery Ctr
The Trauma Recovery Center (TRC) is an outpatient department of Palomar Health that provides short term comprehensive services such as trauma therapy, case management, and assertive outreach for crime victims and their families in San Diego County. Under the direct supervision of the TRC Manager, the TRC Access Representative will be responsible for a variety of key TRC functions, including but not limited to: organizing referrals; scheduling appointments; providing information to internal and external consumers; composing memos; basic data entry such as program and grant documentation or reports (i.e. client data, program data, financial data or other financial); coordinating internal and external meetings/trainings; ensures confidentiality and discretion in all matters; responsible for directing or disseminating incoming client and community agency communication to TRC clinical staff, and from incoming inquiries from consumer and other community programs and supporting incoming consumers; welcomes staff and consumers; provides basic program information and office and staff support; and work directly with the TRC manager and perform administrative functions to support the program and/or grant requirements. The Access Representative will work with a multidisciplinary team both internally and externally. The TRC Access Representative will work with TRC clients and their families to provide culturally sensitive, developmentally appropriate, trauma informed care and services.
Ability to multitask and stay organized. Possess excellent time management, , be flexible, and customer service skills. Ability to work a variable schedule with occasional weekend and evening shifts as determined by departmental and grant needs, required.
Ability to speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job. Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health.
|Minimum Education:||High School Diploma, GED, or Foreign Equivalent|
|Preferred Education:||Bachelor's Degree in Psychology, Social Services, Health, or related field|
|Minimum Experience:||12 months of customer service or related field|
|Preferred Experience:||Bilingual English/Spanish; Customer services and knowledge of criminal justice system; victim services or victim advocacy, behavioral health services|
|Required Certification:||Live Scan clearance required within 30 days of hire|
American Heart Association recognized BLS - Heartsaver within 3 months of hire
|Preferred Certification:||Domestic Violence or Sexual Assault Victim Advocacy Training Certificate|
|Required License:||Valid Driver's License|
|Preferred License:||Not Applicable|
We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.