Provide visitor support and management for all of our guests which will include: Assist at the main lobby entrance by opening patients and visitors car doors, give directions, bring and push wheelchairs for patients, help the volunteers at the main, greet everyone with a smile and show each customer they are important and we appreciate them choosing us.
Actively participate in providing excellent customer service that exceeds the expectations of staff, patients and guests. Be resourceful and seek to solve issues that arise for patients and visitors and provide Service Recovery as needed.
Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position.
Knowledge of standard office equipment (i.e., calculator, fax, photocopier) and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Windows computer skills including proficient use of keyboarding, use of mouse or keys for functions such as selecting items, use of drop down menus, scroll bars, opening folders, copying and similar operations required upon employment or within the 1st two weeks of employment to perform the essential functions of the job. Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health.
|Minimum Education:||High School Diploma and/or combination of education and experience|
|Preferred Education:||Specialized vocational training and basic college coursework|
|Minimum Experience:||1 - 2 years related experience|
|Preferred Experience:||2 - 3 years related experience|
|Required Certification:||Not Applicable|
|Preferred Certification:||Not Applicable|
|Required License:||Commercial Driver's Licence with Passenger Endorsement|
|Preferred License:||Not Applicable|
We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.