Medical Assistant Preceptor/Lead, Telehealth
Description
Company: Oak Street Health
Title: Medical Assistant Preceptor, Telehea
Role Description
MA Preceptors report to the regional Director of Telehealth Operations. They are a vital element of our model and important members of our Care Teams. Being an MA Preceptor at Street Health requires high levels of flexibility, energy, attention to detail, mastery of the role, skill in training, and problem-solving skills. You will be expected to build relationships with Oak Street Health members throughout their new hire or current Oaky journey. MA Preceptors will collaborate closely with Directors of Clinical Support and center-level leaders to meet identified needs for precepting throughout the region(s) they cover. As an MA Preceptor, you will develop strong working relationships with team members identified for precepting and support their skill mastery and core competencies required for job proficiency. The MA Preceptor will also assist in the assessment of patients' health conditions through screenings and routine diagnostic testing performed during appointments when providing float coverage during non-precepting hours.
Core Responsibilities:
Precepting (0.5 - 0.6 FTE)
Responsible for developing skills and competencies needed to be an effective preceptor by attending required training and skill development sessions.
Provide local training for onboarding, new company-wide, and regional implementations, and remediation for skills and competencies.
Help a new Oaky put into practice what they have learned in onboarding and assess readiness to perform independently in role
Empower MA IIs, who serve as center-level site mentors.
Float coverage (O.4 - 0.5 FTE)
Ensure an efficient patient flow; room patients in a timely manner, complete vital signs, complete required screenings and complete medication reviews
Respond to patient requests for telephonic support (Lab results, faxing records to specialists, etc)
In accordance with state regulations, MAs may administer vaccinations, perform point of care tests including but not limited to: A1C, spirometry, EKGs, blood draws for lab testing, etc
Import required documents into EMR via scanning or PDF upload.
Participate in care team meetings to discuss patient care and clinic operations
Process orders for durable medical equipment
Request medical records from external providers as required by the provider
Other duties as assigned
What we're looking for
Required Qualifications:
State or national certification (as required by state), or graduation from an accredited medical assistant course
1 year experience as a medical assistant at Oak Street Health
CPR or BLS Certification
Electronic Medical Record experience
Computer skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel or Google Sheets, etc.
Proficiency in non-English languages as required by the center's demographics.
US work authorization
Candidate must be willing to travel to all centers regionally to support precepting
Strongly Preferred Qualifications:
3 years of experience as a medical assistant
Commitment and passion for training and continuing education
An appetite for expanded responsibilities, greater clinical experience, and a chance to truly make an impact in the growth and development of their Oaky teammates
Preferred Qualifications:
2 or more years of experience working with geriatric patients
Other Skills:
Problem-solving skills, professional accountability, and a flexible, positive attitude
Strong communication skills and customer service orientation
Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health