Mobile Operations Coordinator - House Calls Program NY
Description
Company: Oak Street Health
Title: Mobile Operations Coordinator
Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers that provides higher quality health and wellness care that improves outcomes, manages medical costs, and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patient's communities, we can keep our patients healthy and then reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people in Illinois, Indiana, Michigan, Pennsylvania, and Ohio. At 40 locations, and with an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about the mission to rebuild healthcare as it should be.
For more information, visit http://www.oakstreethealth.com.
Role Description
Oak Street Health delivers high-quality primary care to Medicare patients in neighborhood centers - and at home, when needed. The Mobile Operations Coordinator (MOC) will fulfill a crucial role, supporting logistics, clinical care, and documentation in our innovative home-based care program. The MOC will work directly with the Oak Street Health Home Based Care team and transitional care nurse (TRN) on a daily basis, in collaboration with center-based care teams, to help identify and bridge gaps in care when patients return from the hospital or experience other challenges.
Responsibilities:
Daily preparation for visit schedule, route, and logistics for all Home Visits
Monitoring patient census and managing program referrals
Coordinating patient transition back to center
Ordering clinical supplies for Oak Street Health home-based care team
Complete patient appointment reminder calls
Assist transitions nurse with charting and documentation
Requesting patient medical records
Patient referral coordination and follow up
Other duties, as assigned
Position reports to the Director of Clinical Programs
What we're looking for
We're looking for motivated professional with:
Excellent communication, follow-up, teamwork, and problem-solving skills
Willingness to learn and be accountable for EMR documentation and workflow
Genuine passion for primary care and reaching vulnerable patients
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
Certified Medical Assistant preferred
US work authorization
Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being scrappy
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.