Resident Relations Specialist (Apartments)
Description
🌟 Resident Relations Specialist (Apartments) – Immediate Hire
📍 Onsite | Franktown, CO
💼 Full-Time | Marketing / Customer Service
💰 $23.00–$26.00/hour + Industry-Leading Benefits
💼 Full-Time | Marketing / Customer Service
💰 $23.00–$26.00/hour + Industry-Leading Benefits
🚨 Now Interviewing – Immediate Start Available 🚨
Monarch Investment & Management Group is actively interviewing for a Resident Relations Specialist to join our growing Marketing Team in Franktown, CO. If you’re a customer service pro who thrives on building community, improving resident satisfaction, and creating standout resident experiences—we want to talk to you now.
As a Top 10 multifamily owner and operator in the U.S., Monarch offers long-term stability, real career growth, and a supportive, people-first culture.
🏡 Position Overview
The Resident Relations Specialist (RRS) plays a key role in building and maintaining positive relationships between apartment residents and onsite property teams. Working under the direction of the Regional Marketing Director and/or Resident Relations Manager, this role focuses on resident engagement, retention initiatives, events, surveys, and communication across our apartment communities.
🔑 Key Responsibilities
Resident Engagement & Community Building
- Foster positive, professional relationships with apartment residents
- Support resident retention and satisfaction initiatives
- Research and recommend new ways to improve the resident living experience
- Assist with resolving challenging resident concerns and service issues
Events, Communication & Marketing Support
- Plan and execute resident events and initiatives from start to finish
- Coordinate vendors, contracts, sponsorships, and onsite staffing
- Assist with community newsletters, announcements, and resident communications
- Respond to online reviews and monitor resident feedback
- Distribute monthly property ranking and performance reports
Surveys & Reporting
- Deliver and execute resident satisfaction surveys
- Analyze survey results and recommend improvements
- Track trends related to customer service and resident experience
✅ Qualifications & Experience
- Bachelor’s degree in Business, Marketing, Communications, or related field
- 1+ year of customer service experience (multifamily, hospitality, or service-based industries preferred)
- Strong computer proficiency
- Microsoft Office, Google Drive, Yardi, Canva, PDFs, and related software
- Excellent written communication skills with the ability to create engaging resident-facing content
- Strong organizational and project management skills
- Detail-oriented, accurate, and deadline-driven
- Flexible and adaptable in a fast-paced environment
- Ability to manage multiple priorities and troubleshoot issues as they arise
💰 Pay & Benefits
Hourly Pay: $23.00–$26.00 (DOE)
Industry-Leading Benefits Include:
- $45/month Blue Cross medical insurance
- FREE dental and life insurance
- Vision & voluntary benefits
- 401(k) with 3% company match
- Generous PTO, paid holidays, and sabbatical program
- Tuition reimbursement & paid training
- $500–$1,000 employee referral bonuses
- 20% rent discount at Monarch communities (terms apply)
- FREE skiing at Monarch Mountain
- Exclusive employee discounts (Verizon, Expedia, Office Depot & more)
🚀 Why Monarch?
- Top 10 multifamily owner/operator in the U.S.
- Privately owned — people-first culture
- Career growth, stability, and long-term opportunity
- Immediate interviews and fast hiring process
📌 Equal Opportunity Employer
📌 Pre-employment drug, background, and credit screening required (THC excluded)
📌 Applications accepted on an ongoing basis — apply now for immediate consideration
📌 Pre-employment drug, background, and credit screening required (THC excluded)
📌 Applications accepted on an ongoing basis — apply now for immediate consideration
