Property Management Systems Support Specialist - YARDI
Description
Yardi Systems Support Specialist I
Location: Grand Rapids, MI | Full-Time | On-Site | Non-Exempt
Join Monarch — Where Innovation Meets Opportunity!
Are you tech-savvy, detail-oriented, and passionate about helping people get the most out of technology? Monarch is seeking a Yardi Systems Support Specialist I to join our dynamic IT team in Grand Rapids. If you love solving problems, streamlining systems, and making an impact across a growing organization, we want to hear from you!
What You’ll Do
As a Yardi Systems Support Specialist I, you’ll be the go-to for 1st level Yardi - providing support, troubleshooting, and guidance to ensure our teams can use the platform effectively and efficiently.
You’ll:
- Respond to support tickets and assist users with Yardi system questions and corrections
- Identify issues related to user training, processes, or configuration needs
- Help set up new users, permissions, and vendors in the Yardi system
- Monitor and resolve Yardi system performance issues
- Support multiple system integrations and vendor interfaces
- Recommend training opportunities to enhance user knowledge
- Collaborate with team members to streamline workflows and improve user experience
What You Should Bring
- 1–3 years of experience with Yardi, Rent Café, or Yardi CRM
- 1–3 years of relevant technical support experience in a remote or multi-site environment
- Strong problem-solving, customer service, and communication skills
- Ability to manage multiple priorities and deadlines
- Experience troubleshooting Microsoft Teams, GoToMeeting, or similar platforms
- Passion for helping others and improving processes
Bonus Points For but not required:
- Familiarity with SQL Server (SSIS, SSRS, SSAS)
- General ledger or accounting experience
- Prior IT help desk experience
Why You’ll Love It Here
At Monarch, we believe people make the difference. You’ll join a supportive, collaborative team that values growth, innovation, and continuous learning. We offer:
- Competitive pay & benefits
- Opportunities for advancement within IT and corporate systems
- Hands-on experience with enterprise-level software and integrations
- A fun, fast-paced work environment where your voice matters
Physical & Travel Notes
- Primarily office-based role in Grand Rapids, MI
- Must have reliable transportation and be able to travel occasionally as needed
About Monarch
Monarch is a recognized leader in multifamily housing, built on a foundation of innovation, teamwork, and excellence. We believe in empowering our employees to grow their careers and make an impact every day.
Ready to build your career with a company that values technology and people?
Apply today and become part of something bigger at Monarch!
Apply today and become part of something bigger at Monarch!
