Description

Job Title:  Account Executive, Membership Sales

Department:  Ticket Sales

Reports To:   Manager, Membership Sales

Status:   Non-Exempt

Primary Objective: Membership Account Executives for the Seattle Mariners generate new business and cultivate customer relationships that translate to revenue growth. Responsible for the sale and renewal of non-corporate Full Season, Mini Plan and Flex Season Ticket Memberships.

 Essential Functions:

• Proactively sell Mariners tickets across all product segments (Memberships, Suites and Groups) to non-corporate customers via phone calls, e-mail marketing and both in-person and virtual meetings.
• Continuously identify opportunities to develop and grow new and existing customer relationships through prospecting, canvassing, networking, referrals and active participation in ballpark events and initiatives.
• Effectively communicate Mariners value proposition and key benefits to prospects, matching product solutions to customer needs.
• Consistently meet or exceed assigned sales revenue and activity goals.
• Uphold an extraordinary level of customer service to Members.
• Receive inbound phone calls regarding product sales and servicing, and general customer and season ticket holder inquiries. Resolve customer inquiries in a professional and timely manner.
• Utilize Microsoft Dynamics 365 CRM, Outreach and Archtics ticketing system to maintain electronic records of all customers and prospects. Demonstrate the ability to navigate and successfully use all job-related systems.
• Accurately track and provide regular reports for management detailing sales activities, pipeline status and pending deals.
• Make actionable and insightful recommendations for new products and enhancements.
• Always represent the organization in a positive and professional manner.
• Will perform other duties as assigned.

Education and Experience:

• Bachelor’s degree required. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management. 
• Minimum of three (3) years of experience working in sales, preferably in professional sports or entertainment.

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Competent in required job skills and knowledge. Completes work assignments thoroughly and completely in an accurate, and prompt timeframe. Identifies and corrects errors.  Is careful, alert and accurate, paying attention to details of the job.
• Demonstrates through their actions and interactions with others a commitment to Mariner Purpose, Mission and Values.
• Makes decisions and takes actions that contribute to exceptional experiences for guests.
• Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and builds positive relationships with all team members, vendors, and guests.  Is diplomatic, tactful and professional in all forms of communication.
• Takes personal responsibility for getting things done in a way that positively and professionally represents the organization.
• Understands and supports the team and is quick to volunteer to assist others. Others view most interactions as being positive with a willingness to achieve common goals.  Effective in working with others to cooperatively solve problems.  Workplace behavior is consistently respectful of others.
• Approaches change positively and leads others through the change process with a focus on the positive outcomes for the business.
• Appropriately manages risk and capitalizes on opportunities that lead to positive outcomes for the business.
• Effective negotiation skills that includes analyzing a problem to determine the interests of each party in the negotiation and effectively communicating that between the parties involved.
• Handles sensitive and/or confidential information professionally, involving only those who need to be involved or informed.
• Identify, collect, and analyze relevant information to a problem and create multiple solutions.

• Independently takes actions that creates a positive outcome for the organization and/or an exceptional experience for guests.
• Initiate and maintain actions to attain goals, regularly monitoring progress.
• Know when to make a unilateral decision and when to consult with the team or superiors, and how to involve them in the process
• Navigate a variety of social, emotional, and interpersonal situations to leverage the capabilities, insights, and ideas of all individuals.
• Recognize the complexity of business needs in today’s environment, evolve as needed, and utilize talent to lead this transformation.
• Strong attention to detail and deadlines. 
• Thinks globally and analytically in order to reach appropriate solutions and create positive results for the organization.