Description

Job Title: Account Executive, Group Events 

Department: Ticket Sales

Reports To:    Manager, Group Events 

Status: Full-Time, Non-Exempt

Primary Objective:  Group Event Account Executives for the Seattle Mariners generate new business and cultivate relationships with companies, organizations and individuals that translate to revenue growth. Responsible for the creation, execution and renewal of game day Group Events.

Essential Functions: 

• Plan, sell and execute game day Group Events through relationship building in the community, managing renewal accounts, following up on inbound leads and prospecting through cold calls, email marketing and social selling.
• Contact, schedule, and conduct in-person, phone and virtual presentations with appropriate decision makers within targeted accounts.
• Effectively communicate Mariners value proposition and key benefits to prospects, matching product solutions to customer needs.
• Meet and exceed all weekly and annual sales and appointment goals.
• Collaborate with other departments and team members to execute events. 
• Receive inbound phone calls regarding product sales and servicing.  Resolve customer inquiries in a professional and timely manner. 
• Involvement in game day activities including, but not limited to, overseeing execution of events, complaint resolution, and prospect entertaining. 
• Uphold an extraordinary level of customer service to customers.
• Utilize Microsoft Dynamics 365 CRM, Outreach and Archtics ticketing system to maintain electronic records of all customers and prospects. Demonstrate the ability to navigate and successfully use all job-related systems.
• Accurately track and provide regular reports for management detailing sales activities, pipeline status and pending deals.
• Make actionable and insightful recommendations for new products and enhancements.
• Always represent the organization in a positive and professional manner. 
• Will perform other duties as assigned.

Education and Experience: 

• Bachelor’s degree required. Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
• Minimum of three (3) years of experience working in sales or marketing, preferably in professional sports or entertainment.

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Initiate and maintain actions to attain goals, regularly monitoring progress.
• Handles sensitive and/or confidential information professionally, involving only those who need to be involved or informed.
• Know when to make a unilateral decision and when to consult with the team or superiors, and how to involve them in the process.
• Navigate a variety of social, emotional, and interpersonal situations to leverage the capabilities, insights, and ideas of all individuals.
• Effective negotiation skills that includes analyzing a problem to determine the interests of each party in the negotiation and effectively communicating that between the parties involved.
• Flexibility to work evenings, weekends, and holidays.
• Makes decisions and takes actions that contribute to exceptional experience for guests.

• Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, ability to speak the truth with a positive intent, foster a culture of honesty and builds trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals.  
• Communicate and Collaborate: Values others and their views, actively engaging and partnering with team members. Seeks clarity and shares information transparently, fostering a collaborative environment while influencing others and aligning support. Excels in seeking out and leveraging the right resources, engaging in teamwork with a positive and productive approach. Whether verbally or in writing, communicates in a clear and constructive manner, contributing to an engaged and efficient workplace.  
• Execute with Purpose: Takes action and demonstrates accountability, leading with a sense of urgency and dedication to achieving results. Sets and meets challenging expectations for themselves and others, making timely, data-driven decisions and taking ownership of outcomes. Approachable, engaged, and committed; sets a positive tone and cares deeply about the organization. Manages time, priorities, and resources effectively, aiming for and achieving excellence.  
• Adapt and Innovate: Acts boldly, fosters innovation, and supports transformational change. Leveraging analysis and insights, develops new directions and solutions, identifying opportunities for improvement and displaying a commitment to fixing them. With an ongoing commitment to learning and self-development, overcomes challenges constructively and adjusts effectively to shifting priorities and rapid change. This approach contributes to a dynamic work environment focused on progress and continuous improvement.  

The Mariners are committed to providing a competitive total rewards package for our valued Team Members.   

The anticipated compensation for this role $31.25 per hour. We also provide complimentary parking and paid public transportation.   

All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.   

This information is being provided in accordance with the Washington State Equal Pay and Opportunity Act.