Customer Support Engineer
Accounts San Isidro, Peru
About Liferay
Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.
But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run!
About You and this Role
Liferay is looking for a Customer Support Engineer to join our Support team. If you are capable of solving complex problems, have excellent communication skills, and enjoy mentoring others, you could be a great candidate for our team!
Key Objectives
- Support our Enterprise Edition customers;
- Assist customers in installing, using, configuring, and diagnosing problems with the Liferay Portal;
- Solve mission-critical customer issues, build intranets, extranets, and websites with Liferay Portal;
- Being able to configure different scenarios per day, aiming to test and reproduce problems reported by customers in their environments.
Required Qualifications
- Experience with several application servers (Tomcat, Jboss, Glassfish, Weblogic, Websphere, etc);
- Experience with databases (MySQL, PostgreSQL, Oracle, SQL Server, DB2, etc);
- Experience in website development;
- Experience in project implementation;
- System Admin and Linux experience;
- Knowledge in networking concepts, managing environments, operating systems, standards and protocols, Java, etc;
- Customer service with experience;
- Advanced spanish for Latin American clients and Advanced English for communicating with internal teams from global offices.
Preferred Qualifications
- Like to learn and guide;
- Like and have the ability to solve complex problems;
- Good communication skills, both written and verbal;
- Be flexible, work well under pressure and meet deadlines;
- Demonstrate problem-solving skills together with the team;
- Like to share knowledge;
- Be passionate about technology.
What We Offer
- Salary package w/ competitive benefits according to qualifications and experience
- Opportunities to take responsibility, grow professionally, and Stay Nerdy
- A positive and collaborative work culture
- Check out what employees say about us on Glassdoor
Equal Opportunities Employer - Statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.