Customer Success Global Shared Services Coordinator

Commerce / Vente : Sales Sydney, Australia
Contract Type: Part-time


Position at Lee Hecht Harrison (Global)

Global Shared Services Coordinator, Customer Success

The Global Shared Services Coordinator is part of the Customer Success Shared Services team.  The position is responsible for supporting our account management and sales teams by handling various administrative tasks related to our candidate experience.


Reporting Relationships:

      Reports to the Customer Success Global Shared Services Director.  The position will regularly interact with Account Management teams within the US and globally.

Direct Reports:



In this role you can expect to

Key Accountabilities

Referral Management

      Setup ORBIT program matrices and referral templates to align with contract

      Enter referrals into LHH Candidate Management System (ORBIT)

      Update, cancel, change status of records

      Interact with Account Services Management to receive data (i.e., referrals, PO#s, etc.)

      Manipulate data using excel; prepare worksheets for system upload

Billing Review:

      Review referrals to ensure billing requirements met and set ready to bill

      Manage installment billing referrals to ensure all installments are billed in timely manner

      Manage international referrals and work directly with LHH staff globally

      Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes)

Landings Research:

      Research social media to determine positive candidate outcomes and update ORBIT with new landings information.


Here’s what you’ll need to succeed

      Bachelor’s degree required (candidates in progress of obtaining a Bachelor’s degree will be considered)

      Minimum of 1 year of professional experience in a corporate setting

      Event planning / coordination experience a plus

      Demonstrated oral and written communication skills

      Proficient in computer/data management skills including PPT, Excel, Word, Outlook


About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.


LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.


LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.


A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.


This is LHH.

Ready for Next.

LHH is an Equal Opportunity Employer.

For additional information on our Diversity and Inclusion policy, please consult the following link: