Description

Business Systems Analyst

Vernon, BC

Role Description

The Digital Solutions team is seeking a motivated and experienced IS professional to join our team in the role of Business Systems Analyst. This role will be responsible for supporting the business and vendor stakeholders to ensure technology upgrades, enhancements and system changes are well defined and appropriately implemented and supported. This position will require a person with experience and strong knowledge of the Salesforce Commerce Cloud platform as this will be the central focus for this position. In this role, you will be responsible for designing, developing, and implementing e-commerce solutions for our business stakeholders. The ideal candidate will have a strong background in software development, experience with e-commerce, and the ability to create solutions that enhance business processes.

Responsibilities

• Translate business problems, needs and requirements into clear functional and/or technical specifications to be implemented/ executed.
• Review business opportunities, technical specifications, projected costs and proposals and provide advice to determine if the initiatives are feasible.
• Create ad hoc reports responding to requests for data and analyze business procedures and problems to develop specifications.
• Act as an advisor and make recommendations for business problems.
• Ensure that the technical roadmap for assigned business area is aligned with other IS roadmaps, future state architecture, etc.

Operational Support and Project Execution

• Participate in planning and execution of projects across the ecommerce and marketing business space.
• Coordinate and participate in the implementation of operational changes.
• Oversee the evaluation of end-user adoption and collaborate with multi-functional technology and design teams.
• Maintain consistent and positive stakeholder interaction and deliver timely solutions.
• Employ industry best practices to deliver solutions and prioritize the requirements into sprints to meet the business timelines.
• Participate in the definition and improvement of business application support processes and procedures, assist in the preparation and update of business processes.
• Define project requirements, plans, milestones, phases and manage project budgets (when applicable outside of operational support activities).
• Ensure appropriate IS team members are involved in projects to validate and build solution design (Network team, Windows team, Architecture, etc.).
• Act as a liaison between the business unit, the technology team and the support team throughout multiple project lifecycles and during regular operational support.
• Monitor operational and project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.
• Liaise with and coordinate the activities of business application vendors and internal and external service providers.

Documentation of Processes and Technical Specifications

• Participate in the definition and improvement of support processes and procedures.
• Assist in the preparation and updating of business processes.
• Prepare, maintain and distribute technical and business user documentation.
• Provide knowledge management support by writing and maintaining user documentation, providing service desk support and training users.
• Prepare and deliver informative, well-organized presentations and communications.

Troubleshooting and System Maintenance

• Troubleshoot, analyze, prioritize and help coordinate the resolution of problems and issues with supported applications.
• Provide Tier 2 & 3 support for your application area and liaise with the IS Service Desk on incidents or service requests.
• Coordinate and participate in the implementation of changes, enhancements and upgrades to applications and technologies.
• Participate in and coordinate all types of testing and quality assurance activities related to supported applications and technologies.
• Configure and manage the supported applications and technology according to business and technical requirements.
• Seek opportunities to automate business application processes where appropriate.
• Work with team members to provide troubleshooting and system maintenance.
• Establish and maintain close working relationships with vendors and service providers.

Job Requirements

Work Experience

• Minimum 2 years of experience with Salesforce Commerce Cloud is required.
• Minimum 2 years’ experience with e-commerce and marketing technologies (other).
• Experience working in an analyst/technology-related position for medium to large enterprises with complex technological environments.
• Experience with Scrum/Agile methodology.
• Proven experience integrating Salesforce with other platforms via API connections.
• Ability to translate business requirements into technical requirements is a must.
• Strong written and oral communication skills.
• Knowledge of full stack programming framework & languages an asset.
• Experience in Google Analytics (GA4), Search Console, and Tag Manager an asset.
• Experience with CMS/eCommerce platforms and data feed management tools an asset.
• Understanding of HTML/CSS basics and UX/UI fundamentals an asset.
• Experience with low code solution platforms (ServiceNow, Appian, Pega, etc.) an asset.
• Knowledge of integration platforms such as Microsoft Integration Services/Azure API Manager an asset.

Knowledge, Skills and Abilities

• Post-secondary graduate with a degree, diploma or certificate in Computer Science or equivalent combination of education, training and experience.
• Knowledge of retail, B2C commerce.
• Strong understanding of web analytics, SEO/SEM, and digital conversion optimization.
• Familiarity with product data management (PIM systems) and digital merchandising.
• Skills in systems testing of specification requirements and business/technical writing as evidenced by previous work-related experience.
• Strong ability in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to perform objective analysis and re-engineering of business processes to maximize quality service and cost-effectiveness.
• Ability to effectively participate in multiple major projects or project roles or lead a variety of project team activities/tasks.
• Comprehensive knowledge of automated business applications.

Special Requirements

• Evening and occasional weekend work may be required.
• Ability to participate in on-call after hours’ support as required/needed.

What We Offer

• The target compensation for this role is $72,950 - $84,820 per year based on experience.
• Extended group health, dental, and vision benefits are available to all eligible full-time and part-time permanent employees. 
• Employee Assistance Program.
• A group RRSP/DPSP matching program.
• Discount on tires and mechanical services.
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.

Solving our customers’ automotive challenges and making a positive impact - It’s how we roll, and it’s been that way since Tom Foord opened the doors to Kal Tire in 1953 in beautiful Vernon, BC. Over the years, we’ve become a trusted partner for large and small industries and fleets across Canada. Our customers rely on our expertise, our make-it-happen approach to service, and our lineup of the most trusted tire brands in over 260 retail locations coast to coast. Kal Tire is also the largest truck re-treader in Canada, with 11 retread facilities across Canada and internationally, and has a state-of-the-art tire recycling facility in Chile, where 40% of the weight of scrap tires is recycled to return to mines as an alternative fuel. In addition, Kal Tire’s Mining Tire Group is an international leader in mining tire service and supply, servicing more than 150 mine sites across five continents. Kal Tire offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the AODA and AMA. Accommodation requests can be made at any stage of the recruitment or employment process. Applicants are asked to make their needs/requirements known.