Business Systems Analyst
Description
Business Systems Analyst, Corporate Systems
Vernon, BC
Role Description
The Business Systems Analyst, Corporate Systems is responsible for working with internal business clients, internal technical support, and external vendor stakeholders to ensure Corporate Application system implementations, upgrades, enhancements, and changes are well defined and appropriately implemented and supported. Two areas of focus, will be working with the business to provide support for electronic billing and data exchange for Kal Tire B2B customers. Along with developing end user solutions on Microsoft Power Platform / Azure Platform service technologies to integrate Microsoft D365 Finance and Operations and on-premises solutions.
Core Responsibilities
Analysis of Business Requirements
- Collaborate with corporate customers to determine systems requirements
- Translate business needs and requirements into coherent functional and technical specifications
- Review business opportunities, technical specifications, as well as provide advice to determine if the initiatives are feasible
- Coordinates and participates in the implementation of changes, enhancements and upgrades to Corporate Systems applications, Microsoft D365 Finance and Operations, 3rd party SaaS Solutions, and Azure PaaS Solutions.
- Analyze and make recommendations to map service and product codes between Kal Tire and customers to optimize billing scenarios for Kal Tire and the customer
- Act as an advisor and make recommendations in response to new solutions
- Work directly with customer procurement and accounts payable groups to facilitate their requests for electronic integration
Project development and support
- Participates in the planning and execution of projects that impact business applications and their stakeholders
- Translates business needs and requirements into coherent functional and technical specifications
- Employs Azure DevOps to manage requirements and code
- Works with DevOps engineers to incorporate Azure Pipeline implementations for automated deployment to Azure
Documentation of processes and technical specifications
- Participate in the definition and improvement of business application support processes and procedures.
- Building and maintaining solution designs.
- Prepare, maintain and distribute business application technical and business user documentation.
- Support and maintain existing integrations in the Azure platform for various applications.
- Design and implement business processes to support various applications.
Troubleshooting and system maintenance
- Troubleshoot, analyze, prioritize and help coordinate the resolution of problems and issues with business applications such as Microsoft D365 Finance and Operations.
- Provide Tier 2 and Tier 3 support for business applications and liaise with the IS Service Desk on incidents or service requests.
- Coordinate and participate in the implementation of changes, enhancements and upgrades to business applications.
- Participate in and coordinate all types of testing and quality assurance activities related to business applications.
- Configure and manage business applications per business and technical requirements.
Work Experience
- 3 - 5 years’ experience working with business systems in a medium to large organization
- Strong understanding of integrating finance applications
- Microsoft D365 Finance and Operations experience
- Experience working with Microsoft ecosystem including Power Platform, Azure, DevOps
- Experience working in retail business would be an asset
- Experience with Cloud based applications and their support
Knowledge, Skills and Abilities
- Manage vendor escalations
- Skill in systems testing of specification requirements
- Skill in business or technical writing as evidenced by previous work-related experience
- Ability to effectively participate in multiple projects or project roles
- Knowledge of the automated business applications, and their relationships to each other, and interfaces to outside systems
Education
- Post-secondary graduate with a degree, diploma or certificate in computer science or equivalent combination of education, training and experience
Special Requirements
- Evening and occasional weekend work may be required
What We Offer
- The target compensation for this role is $72,950 to $84,820 per year based on experience.
- Extended group health, dental, and vision benefits are available to all eligible full-time and part-time permanent employees.
- Employee Assistance Program
- A group RRSP/DPSP matching program
- Discount on tires and mechanical services
- Positive work culture, opportunities for growth and development, and work-life balance.
- Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.
To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer. A Canadian Criminal Record Check may be required for certain positions as part of the final stages of the hiring process.
Solving our customers’ automotive challenges and making a positive impact - It’s how we roll, and it’s been that way since Tom Foord opened the doors to Kal Tire in 1953 in beautiful Vernon, BC. Over the years, we’ve become a trusted partner for large and small industries and fleets across Canada. Our customers rely on our expertise, our make-it-happen approach to service, and our lineup of the most trusted tire brands in over 260 retail locations coast to coast. Kal Tire is also the largest truck re-treader in Canada, with 11 retread facilities across Canada and internationally, and has a state-of-the-art tire recycling facility in Chile, where 40% of the weight of scrap tires is recycled to return to mines as an alternative fuel. In addition, Kal Tire’s Mining Tire Group is an international leader in mining tire service and supply, servicing more than 150 mine sites across five continents. Kal Tire offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices in compliance with the AODA and AMA. Accommodation requests can be made at any stage of the recruitment or employment process. Applicants are asked to make their needs/requirements known.