CUSTOMER SERVICE REPRESENTATIVE

Customer Service Green Bay, Wisconsin


Description

Position at JBS Carriers, Inc.

QUALIFICATIONS:                         

  • Previous transportation Customer Service related support or experience preferred
  • Basic computer skills required in outlook/excel.  Experience with transportation software is preferred
  • Shipper/trucking industry experience preferred
  • Ability to work in fast paced environment
  • Ability to multi-task
  • Excellent verbal and written communication skills
  • Demonstrated problem solving and conflict resolution skills

     

RESPONSIBILITIES:

  • Schedule all customer delivery appointments
  • Data entry of appointments in TMW Suites
  • Update corporate customer service on any late deliveries
  • Update corporate customer service department on any trucks detained at the customer location
  • Update JBS Carriers’ drivers on revised and or updated appointment times
  • Manage data from the Qualcomm/TMW system to enhance our customer service
  • Other duties as assigned

EOE/M/F/Vet/Disabled