Intake Specialist

Job ID 2024-6897

Customer Experience Minneapolis, Minnesota


Description

Team: Premier  
 
The Primary focus of this position is to process prospective client intakes who are interested in applying for Social Security Disability.  
 
A Disability Evaluation Specialist’s primary duties include, but are not limited to:  
  • Answering inbound/outbound calls from prospective clients looking for help with applying for Social Security Disability Benefits 
  • Properly complete the intake form using our proprietary Customer Relationship System (CRM) 
  • Explain Social Security Disability eligibility, benefits and our requirements, expectations and standards. 
  • Positively promote and sell the benefits of using our services to all prospects. 
  • Accurately document all contact with prospects, enter all information and outcomes in accordance with current company policies and procedures. 
  • Meet or exceed specific performance standards approved by management. Standards may change to better reflect the job duties and business needs. 
Qualifications:  
  • Previous experience in a call center environment 
  • Ability to show great empathy and concern for others 
  • Customer service orientation; energetic and outgoing personality. 
  • Excellent written and verbal communication skills; Ability to communicate professionally, effectively and with empathy in potentially difficult circumstances. 
  • Multitasking skills and the detail-oriented focus required for a fast-paced environment. 
  • Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers. 
  • BILINGUAL - English/Spanish a plus.
About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly owned affiliates are an equal opportunity employer.