Application Specialist

Job ID 2024-6572

Customer Experience Minneapolis, Minnesota


Description

Premier Disability Services is a growing company that is a full-service social security disability advocacy firm. We assist customers in applying for Social Security Disability at every stage of the process whether they are first time, have been denied or going to a hearing in all 50 states. Our services have helped over 100,000 individuals in filing their application successfully.
Premier Disability Services, an Internet Brand company, is seeking qualified Applications Specialist to join our team based in Minneapolis, MN.
What you’ll be doing:
  • Assists claimants with completing the Security Disability application over the phone.
  • Ask a series of personal questions to obtain necessary information about their disability and qualifications for disability benefits.
  • Demonstrate patience and empathy during these calls.
  • Ensure that the application is completed fully and accurately.
  • Uses several systems to complete the process. Website, internal, and order management
  • Systems.
  • Maintain confidentiality of sensitive information
  • Meet productivity and quality goals.
  • Use of call management software to answer calls, adhere to specified schedule, and breaks.
What we’re looking for:
  • Previous experience in a call center environment.
  • Customer service orientated with demonstrated ability to show empathy.
  • Excellent written and verbal communication skills
  • Must be patient and inclined to help others.
  • Must be detail oriented.
  • Ability to achieve high productivity and quality standards.
  • Proficient working knowledge of Windows OS, Internet, and associated software.
  • BILINGUAL - English/Spanish a plus.
What we offer:
  • Competitive pay. In office Application Specialists will start at $18/hr and will have the opportunity to get up to $21/hr within their first six months.
  • Medical, Dental and Vision insurance.
  • PTO and paid holidays!
  • Cafeteria onsite and a subsidized lunch program.
  • Opportunities to grow within the company!
About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.