Description

Job Summary

As part of the People Operations team, the People Operations Specialist is responsible for the overall day-to-day operations, management, and execution of HR transactions. This position will provide support for the People and Culture team, with a key focus on support for the People Partners and will have an opportunity to make a direct impact for our associates and managers. This position will collaborate across several areas of the business and will be required to maintain a strong customer service focus and high level of responsiveness.

Responsibilities (Specific tasks, duties, essential functions of the job)

• Provide accurate, consistent, and timely responses to associates and managers regarding HR policies, procedures, system questions and issues.
• Support workforce administration processes and data input in the HRIS, such as terminations, transfers, management assignment updates and personal data updates.
• Respond to and troubleshoot associate and manager-related workforce transactions and issues.
• Complete associate onboarding and offboarding activities, including leading the new hire orientation.
• Process centralized operational requests including unemployment claims, correspondence notices, and employment verifications.
• Provide evidence and assistance during SOX audits, working cross-functionally with finance and accounting.
• Perform regular audits and identify corrective actions as needed.
• Make recommendations to improve HR processes and procedures.
• Develop and update job aids and templates for associates, managers, and internal HR administrative resources.
• Educate and assist associates and managers on company practices and tools to promote self-service.
• Serve as the main point of contact for the company recognition program and recommend updates or improvements.
• Maintain organizational compliance with all federal, state, and local labor laws and regulations.
• Contribute to key HR initiatives and projects and provide ad hoc support for HR Business Partners.
• Perform a broad variety of tasks in support of the role and responsibilities.
• Fulfill ad hoc reporting requests.

Qualifications (Experience and Education)

• 3+ years of professional experience in HR administration.
• Bachelors degree or equivalent experience preferred. 
• Proficiency with Ceridian Dayforce.
• Experience managing full-cycle onboarding and offboarding processes.
• Proficient in generating and analyzing data and reports within HRIS platforms.
• Strong Microsoft Excel skills.
• Strong customer service and communication skills.
• Proactive and able to anticipate associate and manager needs.
• Self-starter with strong organizational skills, accuracy, and attention to detail.
• High level of integrity and discretion when handling confidential information.
• Proven ability to collaborate across all levels and functions of the company.
• Supportive team player with a drive to create a positive work environment.
• Ability to perform assignments under time constraints with poise and professionalism.
• Passion for continuous process improvement and simplification of routine deliverables.
• Demonstrated ability to take initiative and ownership of projects.
• Ability to follow through and meet deadlines consistently.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by those assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.