HaloPSA Architect
Description
Impact is hiring a HaloPSA Architect to join our nationally ranked Best and Brightest workplace!
Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support –with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 900+ experts across 23 US locations. Recognized for rapid growth and innovation, Impact has seen a 27% annual growth rate, and championed a vibrant, employee-focused culture.
Overview
Impact is in the process of implementing HaloPSA to enhance our service management capabilities, and we need a dedicated architect to manage its configuration and ongoing administration. This role will be critical in ensuring the successful setup, optimization, and maintenance of HaloPSA to support our business operations. We’re seeking someone with in-depth experience in HaloPSA configuration and administration. End-user knowledge will not be considered in lieu of system configuration and administration experience.
Responsibilities
- Lead the configuration and implementation of HaloPSA across multiple departments.
- Administer and maintain the HaloPSA system, ensuring peak performance and reliability.
- Customize workflows, automation rules, and service request types to align with business needs.
- Manage integrations with third-party tools and services.
- Monitor system performance, troubleshoot issues, and implement solutions.
- Train internal teams on HaloPSA functionalities and best practices.
- Ensure data integrity and manage system backups and updates.
- Develop and maintain comprehensive documentation for all configurations and customizations.
- Proven experience with HaloPSA configuration and administration.
- Will consider HaloITSM experience
- Strong understanding of IT service management (ITSM) principles and workflows.
- Proven experience in creating customized workflows and automation in HaloPSA.
- Expertise in troubleshooting and resolving HaloPSA system issues.
- Experience with integrating HaloPSA with third-party systems (e.g., CRM, accounting software).
- Excellent communication skills and ability to train technical and non-technical users.
- Strong problem-solving skills and attention to detail.
Why Join Us?
At Impact, we’re more than just a workplace—we’re a community driven by values that inspire innovation, collaboration, and purpose. Here’s what defines us:
- Innovation: We embrace change because innovation lives outside the comfort zone.
- Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
- Honesty: We are fiercely transparent and consistently honest.
- Fun: We fuel work with fun, knowing life's too short for boring.
- Low Ego: We champion ideas over titles, because brilliance knows no rank.
- One Team: We win as a team, we lose as a team, we are one team.
- Expected salary range of $100,000-$140,000
- 20 days of PTO plus 12+ paid holidays
- Flexible Sick Day Policy
- Paid Parental Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) discretionary match & retirement plans
- Continued education reimbursement
- On-going training & development opportunities
Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let’s build something incredible together!
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