Collections Specialist
Description
Impact a Seeking a Collections Specialist to join our growing Corporate Administration team!
We are looking for experienced Collections professionals to contact external clients with outstanding balances owed via phone and email. Collections Specialists will be responsible for ensuring timely payments from assigned accounts, maintaining client relationships, and report on collection activity and accounts receivable status.
Responsibilities
- Conduct outbound phone calls to assigned delinquent accounts to collect payments
- Prepare and send invoices to clients
- Work with sales and sales management to accelerate collection process
- Overcome client objections with creative problem-solving to effectively collect payments
- Establish and maintain effective and cooperative working relationships with internal and external customers
- Communicate with Accounts Receivable team and other departments to resolve account discrepancies and customer disputes
- Previous experience as a: Account Receivable Specialist, Collections Specialist, Billing Specialist, Debt Collector, or similar
- Knowledge of accounts receivable, billing, and collections procedures
- Excellent written and verbal communication abilities
- Strong attention to detail, persistence, active listening skills, and enthusiam
- Strong objection handling and negotiation skills
- Commitment to excellent customer service
- Ability to prioritize and manage multiple responsibilities at once
- Microsoft Office (Outlook, Excel) experience preferred
Benefits
- Competitive annual salary based on experience
- 20 days of PTO
- 12+ paid holidays
- 7 Paid Sick Days
- Paid Maternity & Paternity Leave
- Comprehensive Health, Disability Life, Dental and Vision Plans
- 401(K) match & retirement plans
- Student Loan reimbursement
- On-going training & development opportunities
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