Production Print Analyst

Sales Brookfield, Wisconsin Madison, Wisconsin Rockford, Illinois Lake Forest, Illinois


Description

Impact is hiring a Production Print Analyst for our Nationally ranked Best and Brightest Workplace!

The Production Print Analyst will assist with customer training on production equipment and software. This role will act as liaison between the sales team and service team to ensure our customers are getting the support they need through training, offering level 1 troubleshooting support and other support as needed.

Responsibilities

  • Work alongside the pre and post sales teams as it relates to Production Print
  • Coordinate projects effectively
  • Provide training and level 1 support to production print clients
  • Work alongside of production print sales teams to ensure clients with new equipment are onboarded correctly
  • Work alongside of the production print service team to ensure clients are getting the support they need as is relates to support tickets
  • Keep up to date on industry trends and solutions

Things We Are Looking For

The ideal candidate will have a self-starter attitude, excellent communication skills, and positive energy. The ideal candidate is also passionate, resourceful, and highly dependable and embraces technology innovation.

  • 2 – 5years of production print or other relevant experience
  • Fiery certified preferred
  • Ability to communicate with other internal departments to report and resolve software, hardware and operational issues
  • Computer proficiency and knowledge of Microsoft Office and graphics publishing software
  • Provide customers with the highest standard of customer service through follow up contact and consultation after the sale to protect and grow market share in assigned territory
  • Maintain cooperative working relationships with all necessary departments to ensure sales are generated and processed efficiently to achieve customer satisfaction

Benefits

  • 20 days of PTO (Paid Time Off)
  • 12+ Company paid holidays
  • Flexible Sick Day Policy
  • Comprehensive Health, Disability Life, Dental and Vision Plans
  • 401(K) match & retirement plans
  • Student Loan reimbursement
  • On-going training & development opportunities
  • Paid Maternity & Paternity Leave