Client Service Manager - International P&C (Outbound)

Client Service Chicago, Illinois Toledo, Ohio Fort Wayne, Indiana Indianapolis, Indiana Ann Arbor, Michigan Detroit, Michigan Grand Rapids, Michigan Jacksonville, Florida Lake Mary, Florida Cincinnati, Ohio Columbus, Ohio Cleveland, Ohio United States Atlanta, Georgia Raleigh, North Carolina


In This Role You Will Execute On:           
  • Be a subject matter expert in International Property & Casualty; provide guidance to Account Teams throughout the Hylant footprint.
  • Establish and maintain strong relationships with global broker network partners, clients, and carrier partners on outbound business relating to international property and casualty.
  • Manage and provide personalized support to our international book of business with a focus on delivering exceptional service and ensuring all client needs are met.
  • Maintain open communication with account leads and foreign brokers keeping them informed of any client issues or concerns.
  • Coordinate with Account Teams to establish, propose, and execute the international renewal program for successful, timely execution.
  • Collaborate with Account Teams on the global renewal strategy and marketing, including the preparation of international pre-renewal strategy & renewal proposal documentation.
  • Execute renewal binders and provide instruction to foreign partners on global placements.
  • Internally audit global programs, coverages, loss runs and pricing.
  • Design International Services standards and communicating/coordinating them through approved foreign broker partners
  • Research, report out, and maintain a current understanding of international market trends and governmental regulations that may impact the client and/or Hylant, through the utilization of AXCO and other available resources.
  • Attend meetings with clients or potential clients when requested and present while demonstrating high level of expertise.
  • Perform other duties and special projects as assigned.
In This Role You Will Need:           
  • Bachelor's degree, preferably in insurance or risk management OR equivalent combination of education and experience.
  • Minimum of five (5) years related experience, including a minimum of 1 year of International/Global Property and Casualty insurance experience.
  • Excellent communication skills - written, verbal, telephonic, and presenting.
  • Embrace cultural and working differences when working with foreign brokers, clients and underwriters.
  • Advanced knowledge of Microsoft Office and its more complex features.
  • Ability to be resourceful, take initiative, solve problems, and offer solutions.
  • Works well with others in a fast-paced environment and be responsive to co-workers and colleagues. 
  • Ability to train, delegate, provide oversight and give feedback.
  • Ability to maintain clear lines of communication with various internal and external stakeholders.           
  • Adaptability and flexibility to address issues and client needs.
  • Ability to learn and adopt and train use of technology systems and software applications.
  • Excellent at multi-tasking, time management and flexibility to manage ever changing priorities and deadlines.
  • Ability to identify areas to improve efficiency, accuracy and analysis and suggest ways of improvement.
  • Organization and Planning: Ability to plan, prioritize and organize work to meet or exceed deadline expectations.
  • Attention to Detail
  • Coachable: Quick learner and the ability to take direction/constructive feedback.
  • Emotional Intelligence/Inclusiveness: Appropriately interacts with all members of the team, broker partners, clients, carriers, and community partners without regard to individual characteristics.

We currently operate in a hybrid work environment with 2 -3 days in office. This position may be based out of any of our Hylant locations; fully remote may also be possible for the right candidate.  

Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with 20 offices in eight states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee, or neighbor. You’re family. And that’s just the way we treat you. 

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability, or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.