Jr. IT Training Specialist

Information Technology Worcester, Massachusetts

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Description

Job Summary
Reporting to the Associate CIO for Strategy and Operations, the Jr. IT Training Specialist is responsible for the development and delivery of IT training directed at employees at the college, ensuring consistent understanding of goals and priorities, systems, processes, and practices.
Major Areas of Responsibility
  • Identify, develop and deliver comprehensive training aimed at improving the College’s technology literacy.
  • Track internal training, certifications, and other credentials, with a focus on ensuring that IT talent and skills are fresh, current, and continuously improving.
  • Work with Human Resources on technology recruiting and professional development strategies.
  • Maintains knowledge of new methods and techniques for training, and training requirements applicable to the College and/or industry.
  • Identifies problems and opportunities such as operational changes or College developments that training could improve.
  • Oversee employee attendance and performance, track employee success and progress.
  • Other duties as assigned.  

 

Minimum Qualifications
  • At least 3 years of experience in technology support or a related field
  • Background in developing and training to different audiences
  • Intrinsically motivated, independent contributor, able to manage time and prioritize tasks
  • Strong communication, team building, and collaboration skills required
  • Strong knowledge of the Information Technology landscape
  • Excellent verbal and written communication skills
  • Higher education experience is preferred.

 

Core Competencies
Skills that are required for this job and are in line with the College’s mission e.g. 
  • Dependability
  • Flexibility
  • Service Oriented
  • Excellent Written & Verbal Communication
  • Proficient Problem Solving
  • Understands Risk Management
  • Excellent Innovation/Creativity
  • Strong Teamwork & Team Facilitation
  • Strong Interpersonal Skills
  • Understands, values and respects diversity as an individual, in a team and within groups while fostering an inclusive and supportive environment.

 

Additional information:
This is a full time, exempt level position with a salary range of  $62,000-$65,000. The College is committed to providing competitive market pay for its employees.  The College also offers a competitive benefits package for full-time staff, including:
  • 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
  • This position may be eligible for a hybrid work arrangement
  • Condensed summer 4-day work week
  • Tuition & Education benefits
  • Wellness programs & ongoing Training and Development opportunities
  • Generous paid time off
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.
To review our Employee Benefit Options, please go to: https://www.holycross.edu/human-resources/benefits

APPLICATION INSTRUCTIONS:
Please attach a cover letter addressing the position requirements along with your resume.
In your cover letter please address how your work might support the College's commitment to inclusive excellence (https://aspire.holycross.edu/inclusive-excellence). Please provide examples of how you have integrated diversity, equity, inclusion and belonging into your past work. For more information, please visit http://holycross.edu/diversity.
Review of applications will begin as received and continue until the position has been filled.

 

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