Global People Relations Manager

Job ID 1333

Human Resources Remote, United States   Head Office, Little Rock, AR or Globally/Remotely based where Heifer Operates

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Description

ABOUT HEIFER 
Heifer International (HI) started life as Heifers for Relief in 1944. Its founder, an Ohio farmer named Dan West, was a Church of the Brethren relief worker, who, working with Quakers and Mennonites, directed a program where hungry children were given rations of milk. He quickly came to realize that was just a short-term solution however and the gift of a cow that could provide milk long term for a family was the answer. West took the idea to his neighbors and to his church which led to the formation of the Heifers for Relief Committee in 1939 later to be approved by the U.S. Department of Agriculture to pursue the idea as a national project. The model has since evolved significantly and today, Heifer International has global operations in 19 countries around the world, working alongside local farmers and business owners supporting them and their communities as they mobilize and envision their futures.    
 
Since its inception, and today as a leading organization in the NGO community, Heifer has been recognized as a leading partner; one that provides hope and a secure future for so many and to date, Heifer International has helped 46 million farming families across the Americas, Africa and Asia. In the past five years alone, 2.7 million families have closed the living income gap or are close to doing so. Scaling Heifer International’s signature programs will support an additional 10 million people reach a living income by 2030. To achieve this, Heifer International relies on its passionate, committed, and highly skilled staff. 
 
ROLE SUMMARY 
Heifer is going through a significant level of transformation on its commitment to be Locally-Led, Globally-Connected, with that, there is an immediate and mid-term need for a seasoned Global People Relations Manager to work closely with the Chief People Officer, the People Department, and other internal and external stakeholders globally to promote effective Employee Relations practices, consistent policy implementation, and alignment with DEIB priorities in support of the transformation. 
Reporting to the Chief People Officer, the Global People Relations Manager is a key member of Heifer’s Global People Department and will work with Heifer’s People Department Senior Management Team (SMT) to facilitate Global Employee Relations responsibilities and case management. The purpose of the role is to promote confidence in Employee Relations Systems through prompt case management, consistent implementation of polices, enhanced communication with staff, promotion of DEIB practices, policy creation and update, annual policy trainings and acknowledgement, and data security.  
 
The Successful Candidate 
To succeed in this role, you will have a track record in providing high quality customer service practices to enhance employee experience. You have the ability to collaborate with others to drive a common goal. You will also need to have a caring, open and honest communication style both in writing and verbally. To succeed, you also pay attention to customer service approaches and have a sense of fairness and justice.  
 
Key Responsibilities: 
  • Support the promotion of a culture of respect that celebrates DEI&B. Collaborate with senior leadership to drive cultural transformation, using independent thinking and strategic planning to support long-term organizational goals.
  • Keep track of DEIB priorities set by SMT and constantly provide progress towards plans and global DEIB standards and success indicators. 
  • The role has a direct impact on the organization’s end results by influencing employee engagement, driving DEIB initiatives, and ensuring the fair and effective resolution of employee relations issues. This contributes to maintaining a positive organizational culture, reducing turnover, and improving overall employee satisfaction, which are critical factors for the success of the organization’s transformation goals. 
  • The role requires regular contact with global stakeholders, employees, senior management, and regional HR teams to provide guidance on employee relations matters and promote organizational policies, DEIB initiatives, and cultural transformation. 
  • Collaborate with the CPO, People Department Leaders, and global stakeholders in driving organizational culture and values that support transformation towards Sustainable Locally Led Development. This will be through the focus on Employee Relations initiatives that foster engagement with staff, transparency, sharing of information, and trust in justice of case management. 
  • Support the Global Talent Development Director in driving the Performance Management/Development System globally.  
  • Plan and execute global Employee Relations strategies without direct supervision, leveraging knowledge and experience to address emerging challenges and ensure alignment with organizational goals. 
  • Oversee and support global internal communications for the People Department at HQ and field offices, ensuring alignment and consistency in employment policies, manuals, and procedures. 
  • Collaborate with HR, Legal, and regional teams to ensure employees understand and acknowledge these policies.  
  • Exercise initiative in policy updates and communication strategies, proactively identifying areas for improvement and implementing changes that enhance employee engagement and organizational transparency.  
  • Provide support to regional and field offices in developing, updating, and communicating HR Manuals, Employee handbooks, HR policies, and procedures. Keep updated the central point for latest versions of HR material globally. 
  • Lead, keep track of, and help conduct complex and sensitive workplace reviews/investigations in collaboration with Risk Management & Assurance Unit and Legal to ensure that timely and fair process is followed and that reports are properly completed and communicated as per policy. 
  • Manage and constantly update access to employees’ records. Ensure that employee records are always updated. 
  • Work with the four regional teams in the U.S., Americas, Africa, and Asia to start thinking about HR compliance across the organization. As a framework for compliance is co-designed, collaborate with the Global People Team to lead self-audits and guide corrective actions. Ensuring adherence to legal requirements and internal policies without needing constant oversight. 
  • Demand for strong analytical thinking needed when monitoring global HR compliance frameworks and ensuring alignment with regional laws and organizational policies. 
  • Help design and roll out global engagement surveys, crash surveys and guide relevant stakeholders on developing action plans to respond to areas of development and promote areas of strength.  
  • Work with the Global HR Systems Coordinator to advance Data Protection within HR systems. 
  • Work with Legal Department to address labor issues, proactively manage employment-related labor risks; advise and coach management on achieving the same.  
  • Contacts frequently involve managing sensitive information related to workplace investigations, employee disputes, and performance management in accordance with global policies and DEIB standards, requiring discretion and the ability to influence positive outcomes. 
  • Operates with significant autonomy, making decisions guided by general HR policies and objectives. While the role collaborates with senior management, especially the Chief People Officer, oversight is primarily at the upper management level. The role is responsible for independently managing employee relations issues, driving global HR initiatives, and ensuring compliance with policies, with periodic review by top management. 
  • Hold oneself accountable for achieving objectives and plans and collaborate with colleagues to help them achieve their goals as well.  
  • Invest in oneself professional development. Stay connected with sector forums, national/international Employee Engagement and HR forums.  
  • Other duties and tasks as assigned. 
Minimum Requirements: 
  • A minimum of 7 years of People/HR experience in Global Human Resources preferably within the International Non-Government (INGO) sector, plus a minimum of 3 years of supervisory experience.  
  • BA/BS degree in Human Resources, Business Administration, communication, or a related field. A master's degree is a plus. 
  • Continued HR education, GPHR, PHR, SPHR, or SHRM SCP certification is a plus 
  • Demonstrable experience in Generalist HR function with focus on Employee Relations.  
  • Excellent interpersonal and written spoken, and written communication skills. 
  • Must possess a high level of integrity and credibility. Be comfortable operating and working with teams across different cultures, backgrounds, and within a matrix structure. 
  • Self-motivated, agile, and detail-oriented with exceptional organizational, interpersonal and conflict resolution skills.  
The position may performed remotely. Global Candidates are encouraged especially where Heifer has an established office. 
 
Salary Information:  
The expected base salary varies depending on the candidate's location. For U.S.-based candidates, the base salary range for this position is from $79k to $100k USD annually. Placement within the range will be based on the experience and competency level of the candidate. 
 
What We Offer:  
  • Heifer International offers a variety of benefits for U.S.-based employees working 30 or more hours per week. 
  • Health and wellness benefits including Flexible Spending Account and/or Health Saving Account 
  • Employee assistance program 
  • 403(b) retirement plan (match 1% employee to 2% employer up to a maximum of 4% match +3% employer discretionary contribution regardless of employee contribution) 
  • 22 vacation days in addition to 12 statutory and discretionary holidays, and 10 sick days per year 
  • Employer-paid life insurance and accidental death & dismemberment (AD&D)  
  • Professional development and annual merit increase opportunities 
  • Optional critical illness insurance, legal assistance plan and pet protection 
  • And more! 
Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with some form of disability. 
 

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