Description

• Identify and direct best practice standards including establishing clinical policies, procedures, rules, regulations and methods of operation related to the Memorial Hermann-GoHealth Urgent Care Network.
• Establish quality metrics and initiate process improvement programs.
• Help develop and support Memorial Hermann-GoHealth Network's strategy to increase exposure and to enhance the image of the Program to health care providers and residents.
• Participate in the development of patient education materials and seminars.
• Work collaboratively with the GoHealth CMO and Market President of the network and the operational team to implement best practice operations for the network.
• Manage and collaborate with Associate Medical Director(s), if applicable, and/or Advance Practitioner Lead(s) in all clinical services for their assigned urgent care centers and geographic region.  
• Be primarily responsible for the quality of care and all issues related to the clinical care-givers within their assigned region.

• Provide direct patient care as a scheduled provider for the requisite number of hours per pay period as stipulated by leadership, defined by employment contract. 75% Administrative and 25% clinical responsibilities.
• Work directly with Associate Medical Director(s), if applicable, and/or Advance Practice Lead(s) to ensure that all centers are appropriately staffed, in line with staffing model and needs of community 
• Define and coordinate clinical scheduling, leave for medical staff, continuing professional education, in-service training, and appropriate coding of medical records
• Respond to volume surges and other unforeseen circumstances to preserve the patient experience and _{prevent patient reneging.}
• Responds to needs and directs clinical staff during environmental and other unforeseen emergency events. 

Strategic

• Participate in strategic and operational planning related to Memorial Hermann-GoHealth Urgent Care Network. 
• Assist Memorial Hermann-GoHealth Network in maintaining an effective and efficient network, including performing services in accordance with the budget of the Memorial Hermann-GoHealth Network. 
• Represent the Memorial Hermann-GoHealth Network in community activities. 
• Liaise with Memorial Hermann ED Departments, Specialists and Primary Care Physicians to ensure proper referral channels.
• Develop relationships with local providers and service agencies to improve bi-directional patient flow. This will include Memorial Hermann -employed, as well as private practice physicians, and other sources of patient referrals as well as follow-up opportunities, such as nursing homes, community agencies, etc.

Quality

• Responsible for the appropriateness, timeliness and effectiveness of all educational initiatives relating to the Memorial Hermann-GoHealth Network. 
  • Present patient education content at targeted community based forums  
  • Evaluate and maintain staff competencies through quality and PI Reviews as well as ongoing education as needed.  
  • Explore opportunities for the Memorial Hermann-GoHealth Network to participate in clinical trials/research studies. 
  • Provide resident teaching as requested. 
  • Adherence to system Performance standards
  • Financial and Budgetary Performance
  • Standard operating procedures
  • Implementation of technologies and new equipment, coupled with training in those resources
• Directs and collaborates with Associate Medical Director(s), if applicable, and/or Advance Practitioner lead(s) in chart audits for clinical KPI monitoring at the center, organizational, and individual level.
• Ensure that escalation protocols are being followed appropriately. 
• Helps to develop, implement and periodically review clinical policies and procedures of the organization, as well as performance standards for providers that guide and support the provision of services to maintain and improve the quality of patient care and the proper functioning of the clinics. 
• Serve as the contact for professional and ambulatory peer review issues and lead or coordinate a peer review organization (PRO) for providers within the medical group.

Administrative

• Cooperate with surveys and inspections related to the Memorial Hermann-GoHealth Network and in the implementation of any corrections or recommendations. 
  • Ensure proper designees are notified of all announced and unannounced surveys and inspections of the Memorial Hermann-GoHealth Network and of all preliminary and final reports and findings resulting from such surveys and inspections and implementing of any corrections or recommendations. 
• Analyzes needs for higher or lower staffing tied to volume targets, and monitors NPS scores and complaints to identify positive and negative trends needing intervention.  
• Participates with formal and ad hoc groups within GoHealth and the network Healthcare Partner as needed.
• Cooperate in the planning, investigation and installation of devices, equipment and systems, to be leased, purchased or otherwise acquired by the Memorial Hermann–GoHealth Network for use by the Program.  Advise Memorial Hermann–GoHealth Network with respect to the selection of additional or replacement equipment required.   
• Inspect and evaluate the equipment to determine and communicate whether it is being maintained in a safe condition and being utilized in a safe and efficient manner.  Ensure all repairs are made. 
• Make periodic reports to the Memorial Hermann–GoHealth Network's medical board, corporate board or other oversight body regarding the Program's budget, quality of care, installation of devices or equipment and such other matters related to the Program as may be requested from time to time.   
• Actively participate with Administration and the various Departments regarding:  
  • Long range planning 
  • Budget planning and projection 
  • Provider Recruitment 
  • Partner and System in strategic planning 
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Other duties as assigned.

• Reports to the Memorial Hermann Medical Group Vice President and Chief Medical Officer responsible for the Memorial Hermann-GoHealth Urgent Care joint venture
• Collaborates with the GoHealth National Chief Medical Officer

• Competitive compensation and robust benefits package, all through Memorial Hermann, including a 6% match to a 401(k)

• Current Medical Doctor licensure in state of Texas
• Current Federal Drug Enforcement Agency license
• Current Basic Life Saving Certification
• Advanced Degree/Certification in Healthcare Administration Preferred
• Current Board-certification in Emergency Medicine, Family Medicine, or combined Medicine/Pediatrics.

• 10 total years of experience: Five (5) years of recent experience as a clinically practicing physician, Five (5) years of supervisory/physician leadership experience
• Eligible for Memorial Hermann credentialing as a medical staff member
• Strong financial management skills and expertise in change leadership
• Effective oral and written communication skills
• Exhibits teamwork skills that facilitate the interchange between multidisciplinary healthcare workers in order to provide quality patient care/outcomes
• Established track record of accomplishments in medical management, particularly involving successful, collaborative work with physicians
• Visionary, entrepreneurial, creative and results-oriented
• Proactive and self-motivated leader who works with little direction
• Able to make complex decisions that are in the best interest of the organization