Professional Services Engineer

Professional Services United States


What We Do:

Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting and enforcing compliance of every connected thing. In real time. And at scale. Our unified security platform enables enterprises and government agencies to focus on Zero Trust segmentation, IT/OT convergence and OT/ICS innovation, all supporting our mission and vision.

Join us as we secure the world with our products. We are looking for resourceful and gritty individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries welcomed!

What You Will Do:

The Professional Services Engineer (PSE) position offers the opportunity to design and deploy Forescout product solutions in real-world customer environments.  The PSE will deploy, configure, optimize, and troubleshoot Forescout platform solutions as well as provide on-the-job training to customers onsite and remotely.  This role will support our adoption services.

  • Provide on-site and off-site Forescout professional services to customers including, product deployment, configuration, health checks, optimization, training, and troubleshooting
  • Assist Sales with implementation plans and network designs
  • Coordinate pre-installation calls and provide written post-deployment summaries
  • Contribute to the development of best practices, intellectual property, and training material
  • Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment
  • Identify and recommend new customer service opportunities to Sales and/or customer
  • Stay abreast of product capabilities, configurations and integrations via training/lab work

What You Bring To Forescout:

Required skills:

  • Hands-on technical experience and expertise with routing, switching, 802.1Q VLAN, VPN, WAN, RADIUS, and network security technologies
  • Hands-on technical experience with network administrator and network security activities
  • Hands-on experience with the Forescout platform preferred
  • Working knowledge of Linux/UNIX operating systems
  • Working knowledge of industry security standards, procedures and technologies
  • Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding
  • Ability to constructively handle and address customer concerns through explanation or management escalation
  • Ability to travel domestically and internationally (must have a passport); must be within 45 minutes of a major US-based regional airport with travel up to 50%
  • Experience in federal government environments preferred
  • A self-motivated individual with a ‘can do’ attitude
  • Ability to work independently in a mix of workplace environments including large enterprise, commercial, and military/government agency customers

Required experience:

  • Bachelor’s degree in Computer Science, Engineering, or equivalent industry experience
  • 3+ years of technical professional services experience in a customer-facing role
  • Experience installing, managing, and supporting production network and computer security systems comprised of multiple technologies
  • Strong knowledge and experience working in a geographically distributed team-based engineering environment
  • Experience/certifications in multiple leading IT security, network, and IoT technologies preferred
  • Security certification such as CISSP, SSCP, or GIAC preferred

What Forescout Offers You:

  • Competitive compensation and benefits – we cover 95% of employee and dependents’ benefits premiums (US only), 401K match, generous PTO policy, and much more
  • Collaborative and innovative environment – make an impact on worldwide security while working on the hottest technology
  • Leadership that supports and encourages professional growth and development
  • Want a glimpse of Life @ Forescout? Check us out on Facebook and Instagram
  • Learn more at:  www.forescout.com
Where permitted by applicable law, the candidate must have received or be willing to receive the COVID-19 vaccine by the date of hire to be considered for U.S.-based job (subject to reasonable accommodations based on disability or religion). Forescout Technology, Inc. is an Equal Opportunity Employer.

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Forescout is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.