IT Service Delivery Lead, ( 21-4790)

Information Technology Budapest, Hungary Budapest, Hungary


Description

Job Summary:

The IT Service Delivery Lead II will have global responsibility for managing IT Client Service Delivery in the digital workplace, ensuring service model meets the needs of a dynamic, global workforce. Will monitor service levels across core technologies and drive continual service improvement, developing close relationships with customers, stakeholders, and service providers.

Essential Duties & Responsibilities:

  • IT Operations - Drive IT service strategy to meet and exceed customer requirements
  • Continual Service Improvement - Identify improvement opportunities and take lead on delivering solutions.
  • Knowledge Management - Develop and maintain training and awareness content including knowledge base articles
  • Escalations - Be a focal point for IT service escalations, getting “hands on” where necessary
  • Analytics and Reporting - Develop and maintain incident and asset reports, preparing meaningful information for consumption of business leaders and partners
  • Communications - Draft and distribute IT communications to business teams, and contribute to team strategy. Lead role in function comms strategy
  • Site Connectivity - Contribute to strategic planning and delivery of Mobile connectivity solutions
  • Remote Connectivity - Contribute to strategic planning and delivery of Mobile connectivity solutions
  • Relationships - Manage vendor relationships, drive meeting rhythm, provide feedback and ensure delivery of solutions based on observation and regular review of IT tickets and SLAs.
  • Voice of Customer - Develop and maintain customer feedback process
  • Desktop - Ensure core PC build and software aligns with business needs
  • Procurement - Manage the planning, procurement, inventory and implementation of desktop and laptop computers, devices, media equipment and peripherals
  • Financial – manage budget
  • Cybersecurity - Protect computer assets and data, in collaboration with cybersecurity team
  • Own and execute projects as assigned by Manager
  • Travel may be required
  • May be assigned other duties to help proactively drive the FieldCore vision and align with our organization’s core values.

Required Qualifications & Experience:

  • Bachelor’s degree or equivalent
  • Technology – 10+ years of experience in client/ network/ infrastructure
  • Leadership – 5+ years in lead/ management role
  • Process - Knowledge of ITIL methodologies and processes
  • Project management – ability to plan and execute simple and complex initiatives
  • Experience in enterprise active directory environments
  • Experience in deploying different connectivity devices for remote sites
  • English proficiency required

Desired Characteristics:

  • Strong interpersonal skills; Ability to communicate technical information in a clear and concise manner to both technical and nontechnical personnel
  • Positive character with "can do" attitude in times of change and adversity
  • Ability to work autonomously, innovate, manage a large workload and deal with ambiguity
  • Ability to include others on initiatives and work constructively within a team environment
  • Strong attention to detail, analytical acumen, intellectual curiosity, creativity, a proven work ethic
  • Solid project management, planning /organizational skills in a matrix organization and at a regional level
  • Knowledge of technology trends and strategies
  • Possess an action-oriented work style; excellent judgement
  • Demonstrated commitment to customer service
  • Innovation and versatility

About FieldCore:

FieldCore, a GE company, is an independent, industrial field services organization focused on World-Class Execution across the power generation sector. Our team includes more than 10,000 of the foremost experts in field services all focused on one thing; delivering excellent outcomes for our customers. Our Core Values of Safety, Integrity, Quality and Inclusion are the foundation of everything we do to empower the people who power the world. For more information visit our website www.fieldcore.com.

FieldCore is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, age, veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, gender identity, or any other characteristic protected by law.