EPCOR Careers

Highlights of the job

We are hiring up to 1 (one) full-time, permanent Systems Analyst, Web positions working out of Edmonton, AB.

As the Web Systems Analyst, you would provide web technology support to the Application Services department and EPCOR as a whole. You are responsible for maintaining, operating and enhancing EPCOR’s custom web applications. In this position, you will provide usability focused solutions which delight our customers.

We welcome applications from both internal and external candidates. EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.

What you’d be responsible for

Reporting to the Manager, Web & Mobile, you would be accountable for but not limited to:

• Ensuring the delivery of optimal results against appropriate operational performance metrics:
  • Incident Delivery and Responsiveness,
  • Delivery on Change Request estimations,
  • Customer Satisfaction Surveys,
  • System Availability,
  • Process Improvements.
• Monitoring application performance and tracking performance trends including hardware and OS resources.
• Ensuring system reliability and availability through proactive system monitoring, maintenance and change management.
• Providing excellent customer service to our customers. Employing open communication and problem-solving skills to resolve customer issues and incidents efficiently and effectively within expected timeframes.
• Abiding by all departmental policies and processes for the purpose of consistent support and administrative practices throughout Application Services.
• Scheduling and performing deployments on production systems.
• Provide on-call support for all web applications.

What’s required to be successful

• Completion of a Degree in Computer Science or Engineering or completion of a Diploma in Computer Engineering, System Technology or Management Information Systems from a recognized post-secondary educational institute.
• 4-6 years of related experience in Web Operations and/or Development.
  • Candidates possessing less than the required years of experience may be considered for a developmental position.
• Broad understanding of IT concepts.
• Experience with Agile/SCRUM using one or more common programming languages.
• Experience in web technologies such as C#, ASP.NET, MVC, Angular, ReactJS, CSS, HTML, Bootstrap and JavaScript.
• Experience working with technical and non-technical end users.
• Experience supporting large public-facing websites or intranets is an asset.
• Familiarity with basic networking concepts like load balancers, firewalls and domains.
• Demonstrated ability to design, develop and unit test web solutions.
• Ability to comfortably move between tech stacks.
• Proven track record of ability to diagnose, research, recommend and implement solutions to production problems.

As an ideal candidate, you bring effective interpersonal and customer service skills that help build and maintain strong relationships, supported by a strong work ethic and critical thinking abilities essential for success in a highly visible Information Services environment. You actively seek opportunities to learn new skills and enhance team processes and procedures, while consistently striving to fulfill customer requests efficiently and complete all assigned tasks with exceptional quality.

Other important facts about this job

Jurisdiction: CSU52

Class: IT2; developmental IT1

Wage: Starting at $56.15 per hour; developmental (IT1) starting at $51.42 per hour

• Final Wage and Step will be determined at the time of selection and are based on a combination of factors as outlined in the Collective Agreement.
• If a candidate is hired at the developmental level, starting wage will be determined based on experience at the time of selection.

Hours of work: 75 hours biweekly

EPCOR employees are encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, have successfully completed a post‑secondary education program (or equivalent), and are legally entitled to work in Canada. A copy of a valid work permit may be required.
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.
• To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.