EPCOR Careers

Highlights of the job

EPCOR’s People & Culture team is excited to welcome an experienced Disability Management Consultant (DMC) into a Full-Time Permanent role based in Edmonton, AB. This opportunity is well-suited to a disability management professional who brings strong judgment, clear communication, and experience navigating complex cases within a unionized environment.

As the Disability Management Consultant, you’ll actively manage nonoccupational short-term disability cases using a collaborative, evidence-based and employee-centered approach that meets individual health needs. You will adjudicate claims using the parameter5s of the self-insured disability plan. You will work within established policies, collective agreements, and best practices to assess needs, plan supports, and guide employees and leaders through the disability and return to work process. Your work will contribute to outcomes that are fair, timely, and sustainable for both employees and the organization.

This position is eligible for EPCOR’s hybrid work program.

What you’d be responsible for

Reporting to the Manager, Disability Management, you will have the following key accountabilities:

Program Planning & Delivery:

• Contributing to Disability Management and Wellness plans and strategic direction, supporting sustainable, consistent disability management outcomes.
• Managing work in alignment with best‑practice return‑to‑work principles, delivering fair, timely, and well‑reasoned decisions within established service standards.
• Applying sound judgment to balance employee health needs with operational productivity and the financial stewardship of EPCOR’s benefit plans and resources.
• Ensuring all documentation and communication consistently reflect EPCOR’s culture, values, and approach to employee care.
• Identifying service gaps for continuous improvement, contributing to policy and program development, and strengthening its effectiveness and case management practices.
• Integrating and applying Ability Management and Wellness processes, contributing to compliance with policies, standards, and regulatory requirements.

Disability Case Management & Return to Work Coordination

• Adjudicating and determining eligibility for EPCOR’s in-house disability leave programs, ensuring decisions align with policy, collective agreements, and applicable regulatory requirements.
• Leading the development, implementation, and review of individualized rehabilitation and return to work plans, supporting safe, timely, and sustainable outcomes.
• Coordinating modified duties and accommodation options in collaboration with employees, managers, unions, Human Resources, insurers, and WCB, navigating complex or nonsupport decisions with sound judgment.
• Providing clear, timely, and service-oriented communication regarding processes, expectations, and claim decisions to all stakeholders.
• Educating and coaching employees and leaders on their roles, responsibilities, and collaboration requirements throughout the duration of a case.
• Applying sound judgment, conflict resolution, and coaching skills when navigating complex or non‑support decisions, including identifying non‑medical barriers and connecting employees to appropriate support resources.

Workplace Attendance, Accommodation & Wellness Support

• Delivering, coordinating, and providing consultation on workplace attendance programs and practices that support sustained participation at work.
• Providing timely, practical advice, education, and coaching to employees, managers, and HR counterparts on employee health, wellness, attendance, disability, and accommodation programs.
• Assessing accommodation needs and collaborating with employees, managers, unions, and other stakeholders to develop effective, sustainable workplace solutions that align with legal and policy requirements.
• Supporting wellness, illness, and injury prevention efforts by connecting employees and leaders with appropriate rehabilitation resources and health promotion initiatives.
• Using workforce and absence data (e.g., Oracle reporting) to inform decisions, identify trends, and strengthen attendance and wellness practices.

What’s required to be successful

The successful candidate will possess the following qualifications, experience, and behaviours:

Education & Qualifications:

• Post-secondary degree in Disability Management, Human Resources, Occupational Therapy (or related discipline).
• National Institute of Disability Management and Research (NIDMAR) certification as either a Certified Data Management Professional (CDMP) or a Certified Return To Work Coordinator (CRTWC) is required.

• Candidates who are actively pursuing a designation, or who demonstrate a clear commitment to obtaining the required certification, may be considered with the expectation that certification will be achieved within 12 months of hire.
• Support toward certification may be provided in accordance with EPCOR’s learning and development programs.

Experience:

• 5+ years of demonstrated experience in disability program and case management, with responsibility for managing a broad range of disabling conditions, preferably in a multi-union environment.

Technical Competencies:

• Knowledge of disability management systems and practices, including distinctions between occupational and non‑occupational programs, insured and non‑insured plans, and the application of best‑practice accommodation and legislative requirements.
• Understanding how addiction‑related and psychosocial disabilities can impact work ability, including considerations for psychologically safe workplaces and safety‑sensitive roles.
• Familiarity with health promotion, rehabilitation, and recovery‑oriented resources to support sustainable return‑to‑work outcomes.
• Working knowledge of HR programs, policies, and initiatives that support employee health, wellness, and disability management.
• Proficiency with Microsoft Office applications, including SharePoint, to support documentation, reporting, and collaboration

Behavioural Competencies:

• Sound judgment and analytical thinking, applying strong problem‑solving skills to support effective and timely decision‑making.
• Clear and effective communication skills, both written and verbal, allowing you to engage confidently with diverse stakeholders and convey complex information with clarity and professionalism.
• Discretion and professionalism, with a demonstrated ability to handle highly confidential and sensitive information appropriately.
• Strong organizational, prioritization, and time‑management skills, enabling you to plan, coordinate, and manage multiple, competing priorities in a dynamic environment.
• A continuous improvement mindset, with interest in learning, professional growth, and contributing to positive change.
• A collaborative team‑oriented approach, supporting shared objectives and contributing positively to team and organizational success.

Other important facts about this job

Jurisdiction: PROF

Hours of work: 80 hours bi-weekly.

EPCOR Employees, please ensure that you are using your “@epcor.com” email address.

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Please note the following information:

• A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada in a permanent full-time role. (A copy of a valid work permit may be required.)
• If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
• A technical/practical assessment may be administered during the selection process, and this exercise will be used as a part of the selection criterion.