EPCOR Careers

Communications Manager, EPCOR USA

About the Job
EPCOR USA is the largest private, regulated water utility in Arizona and among the largest in the Southwest, delivering safe, reliable water and wastewater services to more than one million people. As an award‑winning utility, we’re recognized for innovation, operational excellence, and our deep commitment to the communities we serve. Our teams are energized by meaningful work that protects public health, strengthens critical infrastructure, supports sustainable growth, and ensures essential water needs today and for generations to come.

As Communications Manager, you’ll play a pivotal role in shaping and executing strategic communications that advance EPCOR’s business priorities, strengthen our brand, and build trust with stakeholders. You’ll be part of a small, high‑performing Public Affairs team where collaboration is essential, versatility is valued, and every contribution has impact.

In this role, you will serve as a people manager, providing direction, coaching, and support to ensure alignment, quality, and consistency across all channels. You’ll bring strong organizational and project management skills to oversee workflows, manage timelines, and guide team performance. You’ll thrive in a fast‑paced, dynamic environment where priorities can shift quickly and collaboration is essential. This role calls for a thoughtful balance of strategic thinking, practical execution, communication excellence, and sound judgment

Key Responsibilities

• Lead and execute strategic communications initiatives that advance business objectives and strengthen EPCOR’s brand and reputation.
• Manage, mentor, and support team members, setting clear expectations and ensuring cohesive, high-quality output across functions.
• Collaborate across teams to plan and support external campaigns, social/digital content strategies, customer communications, community engagement, partnerships, public meetings, and high‑impact activations.
• Develop and oversee high‑quality, audience‑focused communications materials that align with brand standards.
• Support regulatory communications, including content development for filings, public-facing requirements, and community outreach.
• Manage coordinated communications during public issues, operational upsets, and emerging risks.
• Lead and support media relations efforts, including story development, material preparation, proactive outreach, and relationship building with journalists and industry influencers.
• Work cross‑functionally to ensure message alignment, integrated decision making, and effective communications support.
• Monitor trends, stakeholder insights, and market dynamics to recommend forward-looking communications strategies.
• Provide project management, oversee workflows, and contribute to team development and continuous improvement.
• Track, analyze, and report measurable outcomes related to brand reputation, audience engagement, and corporate performance.

What You Bring

• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.
• 10+ years of experience across external communications, internal communications, and media relations.
• Experience supervising or mentoring communications professionals, with a demonstrated ability to guide team performance and foster collaborative culture.
• Exceptional writing and editing skills, with the ability to tailor messages to diverse audiences.
• Experience managing issues and navigating complex or regulated environments.
• Strong advising, collaboration, and relationship‑building skills across teams and levels.
• Demonstrated ability to develop multichannel communications strategies with clear metrics and measurable outcomes.
• A proactive, adaptable mindset with the ability to lead work independently and support a small team where roles are dynamic.
• Resilient under pressure, with excellent prioritization and organizational skills.

Why EPCOR?

We offer more than just a job - we offer a career with purpose. EPCOR is a place where your work matters, your growth is supported, and your safety is prioritized. Here’s what you can expect when you join our team:

• Competitive Compensation: Enjoy a market-aligned salary and performance-based incentive programs.
• Comprehensive Benefits: Access medical, dental, vision, life, and disability insurance - plus a retirement plan with substantial company contributions.
• Generous Time-Off & Work-Life Balance: Take advantage of paid vacation, sick time, holidays, personal days, and programs that support your well-being.
• Professional Development: Benefit from tuition reimbursement, certification support, and ongoing training opportunities to grow your career.
• Safety-First Culture: We prioritize your safety through robust training, proactive programs, and recognition of safety milestones.
• Inclusive & Innovative Environment: Be part of a team that values diverse perspectives, celebrates innovation, and fosters a sense of belonging.
• Award-Winning Workplace: EPCOR has been recognized as a Best Places to Work

EPCOR USA is an equal opportunity employer. We're committed to fostering a respectful, supportive, and inclusive workplace that recognizes and values the unique perspectives, experiences, and backgrounds of all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.