Egnyte Careers

IT SUPPORT SPECIALIST

RALEIGH, NC

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

Invested Relationships

Fiscal Prudence

Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

Our IT Support team are focused on providing the best customer service to our Egnyte employees while delivering best-in-class solutions which boost productivity and increase user satisfaction.

WHAT YOU’LL DO: 

• Provide high quality support for computer hardware, operating systems,
  and enterprise application software.
• Take ownership of tasks that come through the Helpdesk, troubleshoot,
  and resolve issues detected by our systems or reported by employees in
  a thorough, timely, and professional manner.
• Handle access management for the company’s resources
• Support IT infrastructure by monitoring, updating, troubleshooting, and
  otherwise maintaining laptops, printers, servers, accounts, on-prem
  software, etc.
• Maintain and update asset inventory and documentation for IT systems,
  services, and processes.
• Configure and support Endpoints with the Addigy and Intune MDM
  platforms.

YOUR QUALIFICATIONS:

• Experience supporting Windows, MacOS, Linux as well as iOS and
  Android. This includes both software and hardware troubleshooting
  experience.
• Experience configuring and troubleshooting collaboration and
  productivity software including but not limited to Google Workspace,
  Microsoft 365 Products, Zoom Pro, Zoom Phone, Slack, Adobe CC
• Experience tracking physical assets with an asset management tool
  such as Snipe-IT
• Familiarity with fundamental networking services and protocols, such as
  DNS, DHCP, and TCP-IP
• Ability to navigate a Web-based Admin Console
• Strong problem-solving skills with a can-do attitude
• Exceptional interpersonal and customer service skills to assist with
  employees.
• Ability to lift objects up to 50lbs.
• Experience racking/un-racking server/network equipment and running
  patch cables in a server room.
• Willingness to work 5 days in office, progressing to hybrid 4 days in office

BENEFITS:

• Competitive salaries and comprehensive benefits
• Company equity depending on role and level
• Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
• Paid holidays and sick time
• 401(k) Retirement Plan (Traditional, Roth and Mega Backdoor Roth)
• Health Savings Account (HSA) with a generous employer contribution
• Up to 12wks of paid Parental and Adoption Leave to help you grow your family
• Modern and collaborative offices located in Spokane, WA; Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Peloton, Carrot, and Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access

Equal Employment Opportunity

Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

Commitment To Diversity, Equity, and Inclusion:

At Egnyte, we celebrate our differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of [email protected]. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact [email protected]. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.