Principal Professional Services Engineer

Professional Services Mumbai, India


Senior Professional Services Engineer 

About Egnyte:

Egnyte is the only all-in-one platform that combines data-centric security and governance, AI for real-time and predictive insights, and the flexibility to connect with the content sources and applications your business users know and love - on any device, anywhere, without friction. The goal of Egnyte Professional Services is to enable our customers to transform their business by accelerating the adoption of the Egnyte platform. To support our rapid growth and reach the next level of scale, we are seeking a talented leader to manage and grow our services business.


About the Position:

The Senior Professional Services Engineer will be a technical consultant accountable for gathering customer requirements, delivering best practice, and executing customer implementation projects while driving new revenue through identifying new opportunities and user adoption. The position also requires providing technical guidance and sharing best practices with the team.



  • Lead and execute the technical implementation of projects to ensure successful customer deployment and adoption of Egnyte solutions
  • Act as liaison between customers and internal teams such as Engineering, Product Management and Technical Support to solve technical problems and propose new feature development
  • Engage multiple constituents at the customer organization – Business users and IT
  • Ability to multi-task and manage multiple projects with strict deadlines
  • Communicate professionally and succinctly and follow Standard Operating Procedures (SOP).
  • Reports to Professional Services Director



  • Strong software programming skills that cover four or more of the following areas:
    • Experience with various Integrated Development environments (IDE)
    • Experience with software repositories
    • Programming experience (Python, Javascript, SQL, Bash, PowerShell preferred)
    • Full stack web development and app integrations
    • Desktop App Development
    • Strong application development skills
    • Use of SDK platform tools for API integration 
  • Prior experience developing and implementing Enterprise software or supporting Enterprise applications in technical capacity for a SaaS environment
    • Strong experience in Customer Facing Implementation roles
    • Excellent customer engagement, presentation, and communication skills
    • Attention to detail and adapt to process in a quick changing environment
    • Fluency of spoken and written command of English. Any other language is a plus.
    • Experience with Governance and Life Sciences industry preferred
    • Engagement with pre-sales activities, scoping requirements, Proof of Concept (POC) and product demos.
    • Bachelor’s degree in Computer Science or related technical discipline preferred
    • 8+ years of relevant technical function experience