Job title: Employee Experience Coordinator

Location: Brampton, ON

JOB SUMMARY

The Employee Experience Coordinator will be accountable for providing a range of HR operational services including providing information and guidance to managers and employees on HR issues of basic to moderate complexity, as well as handling the day-to-day coordination, delivery and administration of various HR services and programs.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

• Being the first point of contact for HR related inquiries from managers and employees, providing advice and direction as required
• Guide and advise managers and employees on general employee relations matters, escalating more complex situations as required
• Answer questions regarding various HR policies, programs and practices in areas such as pay/benefits, leaves of absence, learning and development, etc.
• Research and prepare responses for various HR issues
• Prepare and follow up on approved employment letters and onboarding documents
• Assist with matters such as HR metrics, HR systems troubleshooting and administration
• Coordinate various HR activities related to new employee onboarding, off-boarding activities, including facilitating of new hire orientation sessions
• Liaise with other stakeholders as required supporting the employee lifecycle
• Input and maintain employee data in HR Systems
• Ensure employee files and sign-off requirements are accurate and up-to-date
• Prepare and provide materials in support of employee programs
• Support administrative activities related to various HR initiatives

KNOWLEDGE, EDUCATION AND EXPERIENCE

• Strong understanding of HR policies and program principles and practices
• Strong understanding of related legislative rules and regulations (e.g., Employment Standards)
• Experience working in a unionized environment is an asset
• Undergraduate degree in Human Resources or equivalent
• Bilingual in English and French is an asset
• Working towards an HR designation is an asset
• 3 to 5 years of related experience in HR service delivery

SKILLS AND ABILITIES

Technical Skills

• Proficiency with Microsoft Office products, internet and HR systems
• Ability to clearly communicate information over the telephone and by e-mail
• Strong writing skills – ability to ensure consistency of documentation, with the ability to customize as required

Social Process Skills

• Strong coordination and planning skills, with superior attention to detail and accuracy
• Very strong organizational skills, including balancing multiple responsibilities, effectively meeting deadlines and handling high work volume
• Strong process orientation and problem-solving skills
• Excellent interpersonal and communications skills (written and verbal), able to communication effectively with all levels
• Ability to build strong working relationships with all stakeholders
• Being adaptable and able to work in a changing environment
• Proven ability to work independently as well as within a team environment
• Very strong customer service orientation
• Highly motivated, self-starter with strong learning orientation
• Preserve and safeguard all confidential employee information during the course of employment with Dynacare