Employee Experience Coordinator

Human Resources / Ressources Humaines Brampton, ON #2023-8480 (reqID)


Position at Dynacare

Job title: Employee Experience Coordinator

Location: Brampton, ON



The Employee Experience Coordinator will be accountable for providing a range of HR operational services including providing information and guidance to managers and employees on HR issues of basic to moderate complexity, as well as handling the day-to-day coordination, delivery and administration of various HR services and programs.



      • Being the first point of contact for HR related inquiries from managers and employees, providing advice and direction as required
      • Guide and advise managers and employees on general employee relations matters, escalating more complex situations as required
      • Answer questions regarding various HR policies, programs and practices in areas such as pay/benefits, leaves of absence, learning and development, etc.
      • Research and prepare responses for various HR issues
      • Prepare and follow up on approved employment letters and onboarding documents
      • Assist with matters such as HR metrics, HR systems troubleshooting and administration
      • Coordinate various HR activities related to new employee onboarding, off-boarding activities, including facilitating of new hire orientation sessions
      • Liaise with other stakeholders as required supporting the employee lifecycle
      • Input and maintain employee data in HR Systems
      • Ensure employee files and sign-off requirements are accurate and up-to-date
      • Prepare and provide materials in support of employee programs
      • Support administrative activities related to various HR initiatives


      • Strong understanding of HR policies and program principles and practices
      • Strong understanding of related legislative rules and regulations (e.g., Employment Standards)
      • Experience working in a unionized environment is an asset
      • Undergraduate degree in Human Resources or equivalent
      • Bilingual in English and French is an asset
      • Working towards an HR designation is an asset
      • 3 to 5 years of related experience in HR service delivery


Technical Skills

      • Proficiency with Microsoft Office products, internet and HR systems
      • Ability to clearly communicate information over the telephone and by e-mail
      • Strong writing skills – ability to ensure consistency of documentation, with the ability to customize as required

Social Process Skills

    • Strong coordination and planning skills, with superior attention to detail and accuracy
    • Very strong organizational skills, including balancing multiple responsibilities, effectively meeting deadlines and handling high work volume
    • Strong process orientation and problem-solving skills
    • Excellent interpersonal and communications skills (written and verbal), able to communication effectively with all levels
    • Ability to build strong working relationships with all stakeholders
    • Being adaptable and able to work in a changing environment
    • Proven ability to work independently as well as within a team environment
    • Very strong customer service orientation
    • Highly motivated, self-starter with strong learning orientation
    • Preserve and safeguard all confidential employee information during the course of employment with Dynacare