Health Services Help Desk Coordinator

Laboratory and Health Services Centre London, Ontario #2020-5141 (reqID)


Position at Dynacare

At Dynacare, we are focused on supporting healthy lives of Canadians with commitment and care. Every day our employees impact the lives of tens of thousands of patients and healthcare providers across Canada by delivering high-quality laboratory and health services. If you’re looking for a rewarding and challenging career that allows you to have a positive impact on the lives of others, Dynacare may be the place for you! 

We are currently looking to hire a Health Services Help Desk Coordinator in the London area to assist in maintaining the daily operational and functional workflow of the WOD LHSC department, including taking sick calls and scheduling. The hours of work may include a 6 am start.  The successful candidate must uphold a high level of service in a fast-paced environment by delivering prompt, courteous and professional service to all staff and clients.
This is a one year contract position.

  • Receiving and responding to all telephone inquiries from Patient Services staff, Dynacare private clients as well as reporting all non-resolved inquiries to the Manager of Health Services
  • Reviewing all timesheets of WOD patient services staff, data entry of payroll into Dayforce, ensuring accuracy and timely submission to payroll department (STAT pay, sick pay, etc.)
  • Creating and distributing memos and protocols for Patient Services staff in WOD region as directed by Manager
  • Assisting in the distribution of correspondence from various departments to WOD Patient Services staff and maintains detailed logs
  • Ensuring that standards for technical efficiency, quality control, Ministry of Health and other government regulations are adhered to
  • Assisting with the implementation of Patient Services related policies and procedures by providing assistance to employees, as required, on the interpretation and administration of said policies and procedures
  • Maintaining employee training and payroll files and provide administrative support for the Patient Services Manager
  • Maintaining confidentiality and accuracy of appropriate documentation
  • Maintaining detail logs of all inquiries, problems and their solution
  • Scheduling of WOD staff according to collective agreement language, including monitoring weekend scheduling and calling of staff to replace sick calls, updating attendance calendar and absence log, flagging issues to Manager as appropriate
  • Ensuring all necessary documentation is collected and specimens are correctly processed
  • Ensuring the wellbeing of the patient within the scope of training of Dynacare
  • Providing support to the WOD LHSC Manager as required in the administration of the Collective Agreement language, which includes but not limited to tracking job postings & applicants, assisting in setting up interviews, tracking leave days and attendance, assisting with the vacation planner process and last minute vacation requests
Must have:
  • A secondary school diploma (Grade 12) or equivalent
  • Minimum of five (5) years’ experience in a Patient Services field
  • Excellent computer skills with intermediate or high level of Excel
  • Excellent communication skills
  • Bilingualism is an asset
DNA of an Ideal Dynacare Employee
I make a difference in people's lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement. 
  • Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers.
  • Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.
  • Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.
 Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. 
 At Dynacare, we're proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.
 If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada's health and wellness solutions leader.
 Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.
 In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.