Employee Experience Coordinator

Human Resources / Ressources Humaines Winnipeg, Manitoba #2022-8273 (reqID)


Description

Position at Dynacare

Job title: Employee Experience Coordinator
Location: Manitoba
Status: permanent full-time

Internal posting expires on November 15, 2022 at 5 pm EST.

JOB SUMMARY
The Employee Experience Coordinator will be accountable for providing a range of HR operational services including providing information and guidance to managers and employees on HR issues of basic to moderate complexity, as well as handling the day-to-day coordination, delivery and administration of various HR services and programs.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

  • Being the first point of contact for HR related inquiries from managers and employees, providing advice and direction as required
  • Guide and advise managers and employees on general employee relations matters, escalating more complex situations as required
  • Answer questions regarding various HR policies, programs and practices in areas such as pay/benefits, leaves of absence, learning and development, etc.
  • Research and prepare responses for various HR issues
  • Prepare and follow up on approved employment letters and onboarding documents
  • Assist with matters such as HR metrics, HR systems troubleshooting and administration
  • Coordinate various HR activities related to new employee onboarding, off-boarding activities, including facilitating of new hire orientation sessions
  • Liaise with other stakeholders as required supporting the employee lifecycle
  • Input and maintain employee data in HR Systems
  • Ensure employee files and sign-off requirements are accurate and up-to-date
  • Prepare and provide materials in support of employee programs
  • Support administrative activities related to various HR initiatives
KNOWLEDGE, EDUCATION AND EXPERIENCE
  • Strong understanding of HR policies and program principles and practices
  • Strong understanding of related legislative rules and regulations (e.g., Employment Standards)
  • Experience working in a unionized environment is an asset
  • Undergraduate degree in Human Resources or equivalent
  • Bilingual in English and French is an asset
  • Working towards an HR designation is an asset
  • 3 to 5 years of related experience in HR service delivery

SKILLS AND ABILITIES

Technical Skills

  • Proficiency with Microsoft Office products, internet and HR systems
  • Ability to clearly communicate information over the telephone and by e-mail
  • Strong writing skills – ability to ensure consistency of documentation, with the ability to customize as required

Social Process Skills

  • Strong coordination and planning skills, with superior attention to detail and accuracy
  • Very strong organizational skills, including balancing multiple responsibilities, effectively meeting deadlines and handling high work volume
  • Strong process orientation and problem-solving skills
  • Excellent interpersonal and communications skills (written and verbal), able to communication effectively with all levels
  • Ability to build strong working relationships with all stakeholders
  • Being adaptable and able to work in a changing environment
  • Proven ability to work independently as well as within a team environment
  • Very strong customer service orientation
  • Highly motivated, self-starter with strong learning orientation
  • Preserve and safeguard all confidential employee information during the course of employment with Dynacare