Analyst - End User & Lab Technologies
Description
Position at Dynacare
Job Posting: Analyst - End User & Lab Technologies
Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.
Are YOU our next Analyst- End User & Lab Technologies?
The End User & Lab Technologies Analyst plays a critical role in ensuring the effective management and procurement of end user devices within the organization. This role involves overseeing the lifecycle of end user devices, from selection and procurement to deployment, maintenance, and retirement. The specialist collaborates closely with various stakeholders, including IT teams, vendors, and end users, to ensure that end user devices meet the organization's requirements and support its business objectives. This covers all laptops, cellphones, tablets, kiosks, deskphones, and softphones as well as supporting vendors with Laboratory equipment. This role is expected to routinely participate as a key member within the team & operate with minimal supervision. They must be capable developing new methodologies, policies, procedures, and standards as well as operate with technical expertise.
The End User & Lab Technologies Analyst plays a critical role in ensuring the effective management and procurement of end user devices within the organization. This role involves overseeing the lifecycle of end user devices, from selection and procurement to deployment, maintenance, and retirement. The specialist collaborates closely with various stakeholders, including IT teams, vendors, and end users, to ensure that end user devices meet the organization's requirements and support its business objectives. This covers all laptops, cellphones, tablets, kiosks, deskphones, and softphones as well as supporting vendors with Laboratory equipment. This role is expected to routinely participate as a key member within the team & operate with minimal supervision. They must be capable developing new methodologies, policies, procedures, and standards as well as operate with technical expertise.
Status: Permanent, Full Time
Shift: Day Shift, 8:00 am – 4:00 pm
Discipline: Technology Solutions and Services
Work Style: Hybrid
Shift: Day Shift, 8:00 am – 4:00 pm
Discipline: Technology Solutions and Services
Work Style: Hybrid
Location: 115 Midair Court, Brampton, Ontario, L6T 5V1
Start Date: ASAP
Internal Posting Deadline: December 27, 2025
Why Dynacare is an amazing place for YOU:
- Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
- Configure Endpoint Management platforms to suit the needs of the business (MECM/Intune)
- Manage Windows endpoints using modern management tools such as Azure AD and Windows Autopilot
- Centrally manage corporate mobile endpoints (iPhone, iPad, Samsung Mobile Phone)
- Support Telephony systems with troubleshooting and MACD
- Implements, operates, and maintains software distribution and upgrades to the various endpoints
- Lead or participate in projects to implement or enhance client endpoints and related systems
- Design, implement, and manage Microsoft Intune for mobile device management (MDM) and mobile application management (MAM)
- Work with vendors to support Lab Equipment by designing processes and support models
- Identify patterns and areas for improvement using data in assigned areas by applying scripting, automation, or application packaging and deployment methodologies
- Develop & Deliver training for client endpoint solutions to all internal stakeholders
- Continuously create, review, and manage our internal documentation to ensure accuracy for our support teams and product handoff
- Provide insightful projections and recommendations for client performance, security, and stability
- Implement, document, and recommend configuration standards and train IT department staff on proper use of the firm’s mobile device management system according to established policies & procedures
What YOU bring to the role:
- 3+ Years of relevant work experience as part of Information Technology teams or related education
- Excellent knowledge/Experience of Microsoft Azure, Intune, SharePoint, and Microsoft Teams.
- Strong Experience in Android, iOS and Windows Device Enterprise Management.
- Strong Experience in iOS Supervised and Unsupervised Management
Technical Skills
- 3+ years of relevant Endpoint management experience in an Enterprise PC environment
- 3+ years of experience with Windows, iOS and Android mobile device operating systems
- 2+ years of experience with deploying iOS Supervised controls and Apple Business Manager
- Experience in Microsoft365 environment.
- Experience supporting VOIP systems
Social Process Skills
- Effective communication (oral and written), interpersonal and organizational skills
- Process oriented with a focus on continuous improvements
- Ability to work through tickets on a platform like ServiceNow or BMC Remedy
- Good problem-solving skills, seeks opportunities to increase customer satisfaction
- Ability to work in a multi-functional team environment with rapidly changing priorities
- Influencing – ability to impact decisions within and outside functional area within the context and prescribed limits established by the immediate manager
- Collaborative and customer service oriented
Additional Information:
- Might require travel to other cities
- Working on multiple projects and ability to prioritize
- Should be able to lift at least 20 pounds to be able to lift and carry equipment to different sites and locations
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.