Description

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

• Develop strategies to maintain efficient operation of Laboratory and Health Services Centers while maintaining and fostering a strong team environment.
• Keep informed of new trends, developments, laws and regulations, and technology with respect to the health care industry and related discipline, and movement of competitors and external clients.
• Implement, evaluate, and, if necessary, adjust the strategic plan to meet changing business needs.
• Participate in senior staff meetings to coordinate departmental goals and objectives with those of the organization as a whole.
• Communicates vision and purpose with enthusiasm and encourages others to buy in.
• Participate in the development of department budget.

• Conduct regular and consistent communication meetings with Regional Managers to ensure consistency of information and attainment of district and organizational goals and objectives.
• Proactively engage in recognition activities with your team of employees.
• Leading cross-functional/change initiatives related to the improving patient experience
• Develop a rapport with all Regional Managers, Team Leads and front line team members by practicing fair and equitable treatment of all staff in all interactions.
• Responsible for developing and evolving training programs for new hires and existing team members.
• Responsible for training regimen and training of specialty testing.
• Working in partnership with Regional Managers on IDPs, development plans and elevating both the development and collaboration of regional teams.
• Effectively administer human resource programs to help foster an environment of positive employee relations, empowerment and involvement while working in compliance with established human resources policies and practices.

• Provide leadership and coaching to ensure customer centric experiences with every interaction in district LHSCs.
• Implement customer service strategies and processes, deliver training programs to staff and implement KPIs to effectively monitor and improve upon customer service strategies.
• Responsible for enhancing a patient centric culture
• Responsible to maintain a strong working relationship with local area physicians with respect to the quality of work in LHSCs and exceed Patient/Customer Experiences with Dynacare

• Conduct metric reviews of area LHSC’s to ensure key indicators of cost, quality, delivery, safety and customer experience are being met or exceeded, and introduce corrective actions where required.
• Establish departmental goals, priorities and individual goals for front-line team members.
• Plan and set goals and objectives for the future of the department and/or designated sites within the district.
• Communicate and focus on goals on a continual basis – during all in person location visits and through all communications.
• Conduct metric reviews of district LHSC’s to ensure key indicators of cost, quality, delivery, safety and customer experience are being met or exceeded, and introduce corrective actions where required.
• Share Results Constantly with Regional Managers as to how they are progressing toward location, region and district goals.
• Perform ongoing feedback and coaching during location visits in metrics that are below the established goal levels.

• Work collaboratively within a team of LHSC Managers to ensure a standardized national approach to processes, procedures and systems.
• Ensure workflow and process standardization in every region and meet/exceed associated metric targets.
• Maintain a relationship and initiate a two-way forum with Business Development and Customer Service teams to relay or escalate concerns, new Physicians opportunities and future inquiries.
• Constantly review and implement new processes to drive continuous improvement in the operation.
• Analyze patient volumes and reports on efficient operation of the district. Interpret and report on budget variances and develop strategies for maintaining budget costs and FTES.
• Monitor compliance; collection, preparation, and analysis of departmental reports and statistics.
• Accountable for accurate payroll information by auditing timesheets for accuracy, approving timesheets and submitting to payroll in a timely manner. Regularly monitor vacation and sick time usage to spot trends, make adjustments and ensure optimal staff coverage in all locations.
• Work collaboratively within a team of LHSC District Managers to ensure a standardized national approach to processes, procedures and systems.
• Ensure workflow and process standardization in every location and meet/exceed associated metric targets.
• Optimize workflow in the district locations ensuring that we exceed internal/external client requirements and expectations.
• Collaborate with the Operations facilities department to maintain facilities, renovations and equipment.
• Ensure that all district locations are inspection ready at all times adhering to regulatory requirements.
• Ensure all employees are up to date with mandatory training requirements in accordance with industry standards and protocols established by Dynacare.
• Identify and implement opportunities for continuous improvement.

• Promoting and championing a healthy and safe environment.
• Participate in and implement health and safety programs and activities such as training, communication, inspection, investigation and general safety promotion.
• Accountable for the protection of employees’ health and safety by advising employees of hazards and dangers in the workplace and taking every reasonable precaution.

• Knowledge of all applicable laboratory regulatory requirements
• 5+ years Leadership experience in a high paced, customer focused environment (required)
• Previous related experience required to perform job: 3-5 Years
• Diploma or Degree in a health care field, Business, Marketing or other related field, or equivalent experience.
• Lean Six Sigma and/or Change Management training- required
• Knowledge of technical procedures as they apply to laboratory testing, shipment logistics and specimen collection.
• Proven attention to detail, excellent organizational, prioritization and time management skills
• Effective communication skills and work effectively with all levels of management and non-management employees.
• Demonstrated customer focus with the ability to engage direct/indirect reports to promote a customer centric environment.
• Knowledge of technical procedures as they apply to laboratory testing, shipment logistics and specimen collection.
• Proficient computer skills (MS Office and applicable software applications).

• Normal office environment
• Collection Centre
• Travel Required (60% to 80%)