Director, Laboratory Operations - Winnipeg

Lab Operations / Opérations Laboratoire WINNIPEG, MB #2020-5571 (reqID)


Position at Dynacare

  • Manage the Laboratory Operations, Winnipeg for optimal performance by providing leadership, coaching, mentoring and role modeling desired operational excellence behaviors
  • Develop, coach and provide leadership to S2 direct reports
  • Provide cross-functional support and leadership within the Winnipeg operations as appropriate
  • Provide input to the Vice President, Operations’ strategic and operational plans and directions
  • A member of the national operations leadership team
  • Develop, implement and review a 1 to 2 year business plan within the context of the divisional plan
  • Assess competition, market opportunities and threats, recommend appropriate plans and implement actions
  • Ensure the delivery of optimal results against appropriate performance metrics (systems, processes, procedures and activities)
  • Establish, monitor, measure and report key performance metrics
  • Strategically plan and identify the necessary budget requirements, and the provision of excellent TAT resulting while maintaining high quality standards and optimal human resources
  • Develop, implement and review an optimal organization design, including alignment of positions, accountabilities, authorities, people and alignment of tasks and deliverables
  • Develop and nurture a culture of safety, quality, service, performance, innovation, fairness and consistency 
  • Develop, implement, review processes ensuring compliance to policies, standards, regulatory and Dynacare requirements.

Direct Reports

  • Manager, Chemistry, Cytology, and Histology
  • Manager, Specimen Processing and X-Ray
  • Manager, Microbiology and Hematology
  • Manager, Laboratory and Health Services Centre (multiple) 
  • Liaise with all departments and staff to effect resolution of client inquiries
  • Review customer complaints and implements corrective action as appropriate
  • Reports all unresolved complaints to the Vice President, Operations
  • Frequent contact with direct and indirect subordinates


Contact with vendors, suppliers and clients


  • In depth knowledge of laboratory operations, processes, key drivers and continuous improvement methodologies
  • Knowledge of external factors that impact operations
  • Prior customer service experience preferred
  • Operation and Financial management skills
  • Knowledge of Lean or Six Sigma and Quality Management Systems
  • Knowledge of scientific and technical functioning of Laboratory Operations
  • University degree or College diploma in a related field
  • 7 to 10 years of related experience


Technical Skills

  • Capability to develop and implement 1 to 2 year business plans
  • Capability to understand the scientific and technical functioning of the Laboratory Operations
  • Capability to develop, implement or improve the Laboratory Operations
  • Project governance and project management; implementation of continuous improvement initiatives
  • Capability to review, develop, implement and monitor organization design at functional level

 Social Process Skills

  • Cross-functional team management and team building, providing proven ability to form, build, and manage effective teams
  • Ability to work in a multi-functional team environment with rapidly changing priorities
  • Excellent written, verbal communications and presentations skills
  • Strong interpersonal, organizational and leadership skills including effective conflict management and change management
  • Strong analytical and systematic thinking skills
  • Ability to effectively lead, manage and participate in CFAA environment in support of corporate goals and objectives