Description

• Manage the Laboratory Operations, Winnipeg for optimal performance by providing leadership, coaching, mentoring and role modeling desired operational excellence behaviors
• Develop, coach and provide leadership to S2 direct reports
• Provide cross-functional support and leadership within the Winnipeg operations as appropriate
• Provide input to the Vice President, Operations’ strategic and operational plans and directions
• A member of the national operations leadership team
• Develop, implement and review a 1 to 2 year business plan within the context of the divisional plan
• Assess competition, market opportunities and threats, recommend appropriate plans and implement actions
• Ensure the delivery of optimal results against appropriate performance metrics (systems, processes, procedures and activities)
• Establish, monitor, measure and report key performance metrics
• Strategically plan and identify the necessary budget requirements, and the provision of excellent TAT resulting while maintaining high quality standards and optimal human resources
• Develop, implement and review an optimal organization design, including alignment of positions, accountabilities, authorities, people and alignment of tasks and deliverables
• Develop and nurture a culture of safety, quality, service, performance, innovation, fairness and consistency 
• Develop, implement, review processes ensuring compliance to policies, standards, regulatory and Dynacare requirements.

Direct Reports

• Manager, Chemistry, Cytology, and Histology
• Manager, Specimen Processing and X-Ray
• Manager, Microbiology and Hematology
• Manager, Laboratory and Health Services Centre (multiple) 

• Liaise with all departments and staff to effect resolution of client inquiries
• Review customer complaints and implements corrective action as appropriate
• Reports all unresolved complaints to the Vice President, Operations
• Frequent contact with direct and indirect subordinates

External

KNOWLEDGE, EDUCATION AND EXPERIENCE

• In depth knowledge of laboratory operations, processes, key drivers and continuous improvement methodologies
• Knowledge of external factors that impact operations
• Prior customer service experience preferred
• Operation and Financial management skills
• Knowledge of Lean or Six Sigma and Quality Management Systems
• Knowledge of scientific and technical functioning of Laboratory Operations
• University degree or College diploma in a related field
• 7 to 10 years of related experience

SKILLS AND ABILITIES

Technical Skills

• Capability to develop and implement 1 to 2 year business plans
• Capability to understand the scientific and technical functioning of the Laboratory Operations
• Capability to develop, implement or improve the Laboratory Operations
• Project governance and project management; implementation of continuous improvement initiatives
• Capability to review, develop, implement and monitor organization design at functional level

 Social Process Skills

• Cross-functional team management and team building, providing proven ability to form, build, and manage effective teams
• Ability to work in a multi-functional team environment with rapidly changing priorities
• Excellent written, verbal communications and presentations skills
• Strong interpersonal, organizational and leadership skills including effective conflict management and change management
• Strong analytical and systematic thinking skills
• Ability to effectively lead, manage and participate in CFAA environment in support of corporate goals and objectives