Team Lead - Health Services
Description
Job Posting: Team Lead – Health Services
Location: South Central Okanagan
Status: full-time contract until September 2025
Where YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.
Are YOU our next Team Lead?
We’re looking for a Team Lead to join our Health Services team in South Okanagan, British Columbia. As a Team Lead, you will report into the Regional Manager of Health Services and provide leadership to assigned sites. You will be responsible for monitoring the day to day operations of the location(s) which includes the coaching of staff, location workflow, client services and overseeing occupational health and safety within assigned sites. You will be required to perform the duties of a Laboratory Assistant including obtaining blood samples and other specimens from patients for diagnostic testing.
Why Dynacare is an amazing place for YOU:
- Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
- Manage location(s) day to day operations and communicate to Regional Manager, Health services any escalated issues or concerns
- Recommend changes to maintain high level of productivity in conjunction with the leadership of the Regional Manager, Health Services
- Create a positive working environment by listening and soliciting employee feedback
- Provide input to the reporting manager on employee development and evaluation
- Utilize wait time measurements and technology to make recommendations to reduce patient wait-time and bottle-necks
- Provide customer and patient centric care while demonstrating Dynacare’s core values of Compassion, Ingenuity, Accountability, Collaboration and Customer Focus
- Ensure prompt and courteous customer service to all internal and external clients
- Provide guidance and report to Regional Manager, Health Services any investigation, documentation and implementation of preventative measures for all workplace accidents, injuries, and hazards
- Ensure location is always audit and inspection ready
- Coach team members on quality related errors to meet operational targets
- Contribute towards Dynacare's learning and knowledge-based culture by sharing in the responsibility of training and skill development of new team members as requested
- Perform Lab Assistant duties and functions as required
What YOU bring to the role:
- Sound knowledge of the MOH and guidelines
- Working knowledge of laboratory best practices and competent in all collection techniques
- Excellent command of English and/or French where applicable
- 3 to 5 years related experience working in a laboratory environment
Technical Skills and Social Process Skills
- Proficient with GD related software application including Omnitech, Open KM and Outlook
- Proficient in MS office, excellent computer and keyboarding skills
- Lean Six Sigma/Change management training-preferred Social Process Skills
- Ability to lead by example with positive attitude and respectful of others
- Recommend changes to maintain high level of productivity in conjunction with the leadership of your manager
- Be a health and safety champion, report all health and safety hazards and support investigations
- Demonstrated leadership skills
- Continuous improvement mindset of bringing forward recommendations, collecting data and implementing solutions
- Foster open communication between all team members
WORKING CONDITIONS
- Physical and Environmental Demands
- Normal office environment
- Ability to travel to and between locations on a regular basis
Starting at $27.00 per hour
The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.