ServiceNow Functional Lead

Information Technology Remote, Remote


Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.

Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:

  • Commitment to Excellence
  • Honesty and Integrity
  • Team Oriented Approach
  • Respect for the Individual

We are looking for a ServiceNow Functional Lead to serve as a Subject Matter Expert on leveraging a COTS version of ServiceNow to its fullest extent. Responsibilities include, but are not limited to:

  • The candidate needs to a ServiceNow SME, willing to be fully dedicated to ServiceNow as the “go-to” resource for leveraging a COTS version of ServiceNow to its fullest extent.
  • We are not seeking a developer to script solutions; we need someone with a deep understanding of how to leverage ServiceNow’s full capabilities without modifying the application.
  • Accountable for delivering Industry Best Practice guidance working with the customer to achieve their business outcomes/solutions in ServiceNow ITBM (Information Technology Business Management)
  • Provide subject matter expertise that leverages out of the box functionality that achieves desired outcomes without resorting to special coding or customization
  • Provide support in automating business process workflows, demand management processes and dashboards using ServiceNow
  • Communicates technical problems and solutions to both technical and non-technical audiences
  • Works closely with a PMO and will be involved in producing guidance for project management, demand management processes, goal creation and analytics


  • US Citizenship and eligible for a Public Trust clearance
  • 5+ years of business analysis experience
  • Degree or equivalent in Business, Information Systems, or Computer Science
  • Prior working knowledge of ServiceNow
  • Experience with Agile
  • Excellent written and verbal communication skills
  • Ability to understand business processes and translate into technical specifications
  • Solid problem solving and analytical skills
  • Ability to work effectively with people at all levels of the organization
  • Client‐focused approach with outstanding interpersonal skills
  • Working knowledge of system development life cycle concepts
  • Highly skilled with Microsoft Visio

About Bravium Consulting

Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We were recently awarded NMSDC Top 100 and Washington Technology fast 50. We were also just named the 2022 ServiceNow Creator Workflow Partner of the Year.

Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes:

  • 15 PTO days
  • 11 paid holidays
  • Medical Insurance with 80% employee premium support, 25% family premium support
  • Dental Insurance with 80% employee premium support, 25% family premium support
  • Vision Insurance with 80% employee premium support, 25% family premium support
  • Short Term and Long Term Disability coverage with 100% premium support
  • 401k Program with Bravium matching 100% of up to 4% of salary
  • $2500 Annual Training Budget
  • 5 days of Paid Training Time Off
  • Employee Assistance Program
  • Maternity Leave
  • Quarterly performance bonus program
  • Referral bonus
  • Flexible work arrangements