ServiceNow System Administrator - Local to Washington DC

Information Technology Rockville, Maryland

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Description

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.

Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:

  • Commitment to Excellence
  • Honesty and Integrity
  • Team Oriented Approach
  • Respect for the Individual

The ServiceNow System Administrator responsible for collaborating with the ServiceNow team and customers while adhering to industry standards for configuration, development, support and maintenance of the ServiceNow platform. You will work with stakeholders to understand, propose, and deliver solutions using ServiceNow best practices.  The Admin may be responsible for UI, Workflow and Application development activities, facilitating rollouts of new applications, enhancements and new modules and customizations. Additionally the role is responsible for including, but not limited to:

  • Day-to-day administration of the organization's new ServiceNow platform
  • Identify bottlenecks and develop optimizations & customizations based on needs.
  • Work with other IT team members to drive the best adoptions and use of the ServiceNow platform.
  • Perform daily maintenance and issue resolution
  • Coordinate daily ServiceNow ticket requests
  • Support implemented and proposed solutions on the ServiceNow platform


Requirements

  • US Citizenship
  • Local to the DC Metro area
  • Bachelor’s Degree
  • Certified (CSA) ServiceNow System Administrator
  • Working knowledge of User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Experience in functional operations (Adding users, groups and modifying roles, etc.)
  • Ability to create workflow activities and approvals
  • Experience in configuring alerts and notifications
  • Ability to review upgrade history and status
  • Control system access and data security
  • Run reports, configure service level agreements (SLAs), and perform instance branding and customization
  • Understanding of the SaaS (software as a service) business & technology model
  • Understanding and experience in configuration management principles
  • Interest in learning and taking on increasingly complex tasks
  • Excellent communications skills required - verbally with all levels of customer IT and business management, as well as written with technical assessments and project related reports
  • Demonstrated self-direction and attention to detail with ability to work in a fast paced and changing environment with short deadlines
  • Strong organization and process improvement skills Ability to work independently and as part of a team
  • Communication skills to communicate at all levels of the organization


About Bravium Consulting

Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We were recently awarded NMSDC Top 100 and Washington Technology fast 50. We were also just named the 2022 ServiceNow Creator Workflow Partner of the Year.

Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes:

  • 15 PTO days
  • 11 paid holidays
  • Medical Insurance with 80% employee premium support, 25% family premium support
  • Dental Insurance with 80% employee premium support, 25% family premium support
  • Vision Insurance with 80% employee premium support, 25% family premium support
  • Short Term and Long Term Disability coverage with 100% premium support
  • 401k Program with Bravium matching 100% of up to 4% of salary
  • Training Program
  • Employee Assistance Program
  • Maternity Leave
  • Eligibility for quarterly performance bonuses
  • Referral bonus
  • Flexible work arrangements 

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