ServiceNow Product Manager

Information Technology Remote, Remote

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Description

Bravium is a company of enthusiastic consulting and technology professionals dedicated to delivering the best solutions for our clients, helping each other do the best job possible, and empowering every member of our team to grow and thrive.  We are inclusive, collaborative, and quickly growing.   
Bravium firmly believes that it is our employees that make our company great which is why we invest so much in our hiring process.  We are never quick to hire and will always be thorough in ensuring any potential hires exemplify our core values of:   
  • Commitment to Excellence
  • Honesty and Integrity
  • Team Oriented Approach
  • Respect for the Individual
We are looking for a Product Manager who is excited to grow their career with us.  The Product Manager is responsible for defining and supporting the building of desirable, feasible, viable, and sustainable solutions that meet customer needs. As the Product Manager, you will need to champion the needs of the customer while focusing on their end goals versus the “how” of something is done.  The primary technology being used is ServiceNow and this out of the box solution will help identify the "how."  The Product Manager will ensure that the desired end result is achieved.    

RESPONSIBILITIES   
  • Responsible for innovation and end-to-end launch of products.
  • Gather user requirements based on a communicable understanding of diverse audience groups.
  • Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
  • Turns data insights into products with actionable outcomes to the ultimate customer.
  • Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
  • Develops, owns, and executes product roadmap.
  • Partners with sales departments to define the user experience for internal GCS users, including support and monitoring.
  • Collaborates with global commercial services partners and customers to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment.
  • Works with user-focused departments to define the self-service user experience, support, and monitoring for customers.
  • Translates product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
  • Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.
  • Leads the product functional design process based on an intimate knowledge of the users and technology.
  • Defines and executes go-to-market plan, working to ensure that product management, marketing, and sales have what they need to be successful.
  • Develops and maintains appropriate tracking and reporting of product performance post-launch to evaluate future investment.
QUALIFICATIONS   
  • US citizenship
  • Minimum bachelor’s degree 
  • Balance of technical knowledge and business acumen
  • Minimum 3-4 years experience as a Product Owner in an Agile environment
  • Excellent oral and written communication skills to provide clear messages to all management levels.
  • Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
  • Demonstrated analysis and problem solving skills using innovative thinking.
  • ServiceNow/SaaS experience required
About Bravium Consulting   
Bravium Consulting provides technology and management consulting services for the public and private sectors.  Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly-executed solutions.  We were recently awarded NMSDC Top 100 and Washington Technology fast 50.   
Bravium Consulting is rapidly growing and we are always looking for intelligent and motivated people to join our team.  We are committed to excellence so training, supporting, and empowering our team is a top priority for us.  We offer competitive salaries and a comprehensive benefits package which includes:   
  • 15 PTO days
  • 11 paid holidays
  • Medical Insurance with 80% employee premium support, 25% family premium support
  • Dental Insurance with 80% employee premium support, 25% family premium support
  • Vision Insurance with 80% employee premium support, 25% family premium support
  • Short Term and Long Term Disability coverage with 100% premium support
  • 401k Program with Bravium matching 100% of up to 4% of salary
  • Training Program
  • 5 days of Paid Training Time Off
  • Employee Assistance Program
  • Maternity Leave
  • Quarterly Bonus Program
  • Referral bonus
  • Flexible work arrangements 

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