Big Ass Fans Careers

What You’ll Do

• Manage and prioritize multiple CRM queues to efficiently process quotes and order requests
• Accurately transfer and reconcile data between CRM and ERP systems
• Verify documentation for completeness and accuracy, proactively following up when additional information is needed
• Handle inbound phone calls and web chats, providing timely updates and support related to customer orders
• Protect sensitive customer information by consistently maintaining confidentiality standards
• Build strong product knowledge, including SKU formatting and key specifications
• Serve as a key connector between departments—such as accounting, planning, logistics, and sales—to ensure smooth communication and operational alignment

What You'll Bring

• Minimum of one year of experience in data entry
• Bachelor’s degree (BA or BS) or equivalent professional experience
• Highly self‑motivated and results‑oriented, with strong verbal and written communication skills
• Exceptional organizational and time‑management abilities
• Able to follow established processes and operate with a strong sense of urgency, especially when working under tight deadlines
• Capable of processing large volumes of information quickly and accurately
• Effective team player with the ability to collaborate closely with management and balance multiple priorities simultaneously

Think you have what it takes, but your background doesn’t perfectly align with this role? No sweat! If this position gets your fan spinning, we encourage you to apply and tell us how you’ll succeed with your unique skills in your application.

First 90 Days

Every Big Ass Fans employee works towards the company’s growth goals, and no goal is successful without a plan. When you kickstart your BAF journey with a strong 90-day plan, you’ll be set up for a great first day, week, month, quarter and beyond! Here’s a snapshot of the first 90 days as a BAF Sales Operations Coordinator: 

Days 1-30:

• Complete your onboarding activities, including an on-site 4-day FANdamentals training.
• Meet your peers and departments you’ll be working with on a regular basis.
• Dive into the details by familiarizing yourself with our CRM (Salesforce) and ERP (Kinetic) platforms. 
• Shadow with your team to learn processes and procedures for your daily responsibilities. 

Days 31-60:

• Begin building sales quotes and processing new orders and order revision requests with assistance from your peers and manager. 
• Field inbound phone calls from customers regarding order questions or changes. 
  
• Delve deeper into product offerings and SKU formatting to help reduce processing errors. 
  

Days 61-90+:

• Process an average of 20-30 quotes and order requests each day, minimizing errors to maintain efficiency and customer satisfaction. 
• Help identify potential bottlenecks or inefficiencies in processes that can be addressed. 

The Interview Process:

1. Our First Chat: You’ll be speaking with a BAF Recruiter! Here, you’ll discuss the opportunity more in-depth, and talk through any questions you have. 

2. On-site Interview: You'll be invited to our US Headquarters to meet with the Sales Effectiveness Manager and Director of Services to cover any unanswered questions.