The Deputy Program Manager / Technical Program Manager will be responsible for delivering contract services and serving as the primary Point of Contact for all services and deliverables. Leads large-scale federal IT programs by integrating traditional program management disciplines with deep technical oversight across infrastructure, cloud, and engineering initiatives. Ensures alignment between business objectives and technical execution while driving operational excellence, process improvements, and high levels of customer satisfaction. Oversees large multidisciplinary teams and manages program delivery across enterprise IT environments including service desk operations, infrastructure support, application development, and cloud modernization initiatives.

 

 

Responsibilities

• Serve as the primary Point of Contact for contract performance, ensuring successful delivery of all services and contractual deliverables.
• Provide leadership and strategic direction to project and program management staff, overseeing programs consisting of 30+ technical resources.
• Plan, initiate, and manage complex IT programs and projects from initiation through delivery, ensuring alignment with business goals and technical requirements.
• Lead cross-functional teams including cloud engineers, developers, network engineers, systems administrators, security specialists, and enterprise service desk staff.
• Manage the full lifecycle of engineering and IT projects, including scoping, planning, execution, monitoring, and closure.
• Oversee migration of legacy applications to secure cloud environments while supporting scalable cloud architectures and modern engineering practices.
• Guide technical teams implementing cloud-native solutions, CI/CD pipelines, automated testing, containerized environments, and microservices architectures.
• Ensure cohesiveness across operational tiers including service desk, infrastructure, engineering, and application teams to support efficient service delivery.
• Establish and maintain program governance, reporting frameworks, and performance metrics to ensure visibility into program execution.
• Develop and implement cross-project reporting standards and ensure consistent status reporting across projects and teams.
• Ensure all projects adhere to corporate quality management frameworks, industry best practices, and established program governance processes.
• Identify risks and issues, manage mitigation strategies, and serve as the escalation point for project and operational challenges.
• Monitor program schedules, milestones, and deliverables to ensure deadlines, performance standards, and cost targets are achieved.
• Manage program financial performance including budget planning, cost control, staffing forecasts, and profitability (P&L) management for task orders.
• Prepare executive-level reports, program reviews, and technical briefings for senior leadership and customers.
• Coordinate program activities with internal teams, external partners, and government stakeholders.
• Provide technical guidance and recommendations to senior leadership regarding infrastructure, cloud architecture, and modernization strategies.
• Manage staffing, recruiting, workforce planning, and career development for project and program staff.
• Mentor and coach project managers and technical leads to ensure strong program execution and leadership development.
• Lead Agile and ITIL-based service delivery operations supporting enterprise service desk environments.
• Oversee IT support services including network engineering, infrastructure operations, systems administration, cybersecurity, call center operations, desk-side support, and enterprise applications.
• Drive continuous improvement initiatives to enhance operational efficiency, service quality, and customer satisfaction.
• Maintain and strengthen customer relationships to support long-term program success and growth opportunities.
• Travel as required to support program operations and stakeholder engagement.

Qualifications

• Ten (10) or more years of experience as a Program Manager or in similar leadership roles supporting Federal Government programs.
• Eight (8) or more years of experience managing IT projects including planning, execution, scheduling, and cost control.
• Six (6) or more years managing enterprise service desk or IT operations teams utilizing Agile and ITIL methodologies.
• Demonstrated experience managing large technical teams of 30+ personnel.
• Experience leading technical programs involving cloud platforms, application development, infrastructure operations, and DevOps practices.
• Experience managing engineering teams delivering scalable APIs, cloud infrastructure, and automated deployment pipelines.
• Proven ability to manage program budgets, staffing plans, and contract performance.
• Strong experience coordinating between technical teams and business stakeholders to translate requirements into deliverable solutions.
• Experience preparing program reports, executive briefings, and performance metrics for leadership and customers.
• Public Trust eligibility.

Preferred Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, or related technical discipline.
• Project Management Professional (PMP) certification from the Project Management Institute.
• ITIL 4 certification.
• Help Desk Institute Support Center Manager certification.
• Experience supporting federal cloud environments and compliance frameworks such as FedRAMP.