Technical Writer/Editor | Req#3446

Remote, United States


Description

ActioNet has an immediate opportunity for a Technical Writer / Editor. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.

Join our dynamic team, where you will play a crucial role in the creation and upkeep of comprehensive documentation related to technical support, administration, and usage of the on-site ServiceNow platform, including standard operating procedures, knowledge articles, training materials, and assessment documentation. Additionally, tasked with performing miscellaneous duties as needed.

Primary Responsibilities: 

  • Design, create, proofread, format, update and maintain documentation for technical support, administration, maintenance, upgrades and use of on-site ServiceNow platform.
  • Create, update, and maintain standard operating procedures.
  • Create, update, and maintain knowledge articles.
  • Create, update, and maintain training materials.
  • Create, update, and maintain assessment documentation.
  • Perform other duties as required.

 

Required Job Experience: 

 

  • Three years of demonstrated experience creating, proof-reading, formatting, graphics development, updating, and maintaining technical documentation for support, administration, and maintenance and use of an application system platform.
  • Proficient in using Microsoft O365 Suite particularly Word, PowerPoint, and Visio or similar applications.
  • Must provide written sample of standard operating procedures, training materials or similar related technical documentation.
  • Degree in Computer Science, Engineering, Business, Management or equivalent experience or certifications.
  • 2-3 years of Government experience
  • Ability to obtain a Public Trust Clearance (preferred)

 

Preferred Experience (nice to have):

 

  • Experience with ServiceNow platform and/or similar customer relationship management, enterprise relationship management, or IT service management software platform.
  • Experience in performing business analysis and process re-engineering with small groups.

 

 

 

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!


Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Referral and Merit Recognition Programs
  • Employee Assistance and Identity Theft Protection
  • Paid Holidays: 11 per year
  • Paid Time Off (PTO)
  • Disability Insurance

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only.  No Agencies, No third-party recruiters, please********