Application Support Engineer

Engineering Singapore, Singapore

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Description

As an Application Support Engineer, you’re not just part of a team to provide 24/7 support for our software products and infrastructure (cloud and on-premise), but assisting with tasks such as provisioning/de-provisioning of resources, user administration, monitoring computing resource utilization, network setup and backup/restore.

  

Key Responsibilities

  • Administering cloud-based and on-premise infrastructure deployment which includes tasks such as provisioning/de-provisioning of resources, maintaining security posture, user administration, monitoring computing resource utilization, network setup, backup/restore and incident management.
  • This position requires system administration outside normal business hours. You will be part of a 24/7 on-call roster for support purposes.
  • Routine operations such as code deployment and other release management steps as part of SDLC
  • Perform system administration activities in accordance with company policies and procedures.
  • Troubleshoot, perform root cause analysis, implement corrective/preventive actions during and after an incident.
  • Create and maintain documentation and processes for troubleshooting, maintaining, and configuring systems.
  • Identify process improvements such as automation projects that can improve efficiency and reduce errors.
  • Perform Cloud and On-Premise audits, inspections, corrections and other activities as needed by SecOps or other branches.
  • Ensure knowledge sharing to ensure proper transfer of skills to rest of organization to improve utilization of industry standard tools.
  • Provide troubleshooting and support for application and environment as required.

Required Skills

  • Possess a diploma or degree in Computing/ Information Technology or related fields or equivalent certification.
  • 0-2 years working as a systems administrator or other software operations related role. Fresh Graduates welcome.  
  • Core Technical competency areas that will be considered: Linux/Unix shell scripting and other OS fundamentals.
  • Ability to troubleshoot and display good thought processes and logic. 
  • Familiarity with running servers on Linux OS
  • Good analytical, communications and interpersonal skills.

Additional Skills

  • Prior experience with AWS administration is a strong plus.
  • Knowledge of Ansible/ Python/ YAML language a strong plus.
  • Knowledge of Docker and microservices a strong plus.  

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