Program Manager Lead

Project Management Singapore, Singapore


Job Summary:

In this role, the incumbent will be responsible for the reliable delivery of Digital Solutions work in an assigned region, and will be accountable for achieving budget commitments, meeting the needs of clients, and coaching and mentoring a delivery team. Collaborating closely with partners in related areas (e.g. Client Development, Product Management, Engineering), The Lead Program Manager will plan, organize, direct and implement comprehensive strategies and programs for the delivery of Digital Solutions projects; and provide direction and oversight of the activities and staff of a project delivery team. This role will be both a leader and doer and will continue to play an operational role.

Essential Duties/Principal Responsibilities: 

  • Responsible for the P&L of the region inclusive of the development of the region’s annual budget, and tracking and reporting of performance versus budget
  • Manages and directs the development, implementation and evaluation of plans, policies, systems and procedures to achieve quarterly and annual goals, objectives and work standards
  • Delivers weekly regional statistics, metrics and reports, making necessary adjustments to achieve goals
  • Lead, manage, mentor and develop a team by providing clear objectives and encouraging them to be innovative in solving client problems
  • Consistently engage with the Client Development team to provide operational, product and technical input and expertise ensuring client satisfaction and successful delivery of projects
  • Work directly with project delivery staff to ensure quality assurance and control standards are adhered to through project lifecycle, successful project delivery, and that overall region is operating within budget
  • Works closely with client development and digital solutions team to review scope and provide pricing to support proposal process
  • Collaborate to design a system and create a repository to store and manage detailed records of regional activities, plans and results

    Key Competencies:

  • Multi-Disciplinary Project Execution
  • Planning and Process Orientation
  • Project Leadership Adaptive Learning
  • Customer Solution Orientation
  • Innovative Thinking

  • Problem Solving
  • System Thinking
  • Continuous improvement mindset
  • Cross-boundary collaboration
  • Solution Design

Key Relationships:

  • External : Clients
  • Internal: other Xylem colleagues

    Qualifications: Education, Experience, Skills, Abilities, License/Certification:

Required Qualifications:

Minimal education & experience, essential skills & abilities and required license/certification to perform this job.

  • Graduation from a four-year university with a major in engineering, or related field
  • Minimum of five years of progressively responsible experience in the delivery of complex water and wastewater projects
  • At least three years’ experience working in a management capacity preferred
  • Solid engineering background along with strong business acumen
  • A certificate of registration as a Professional Engineer issued by the local state/country authority a plus (or the ability to obtain in 12 months)
  • Must have previous experience and accountability for cost control and profit targets and managing a budget
  • Experience with developing and managing programs, scheduling and implementation with ability to plan, assign, direct and coordinate a variety of functional specialties with overlapping work areas

    Preferred Qualifications:

  • Strong commercial understanding of the business with proven ability to translate business strategy into day-to-day delivery
  • Natural team player who is committed to leading through collaboration
  • Demonstrated technical understanding of engineering as they apply to water, wastewater conveyance and treatment systems
  • Understanding of Federal, state and local laws and regulations as they apply to assigned region; as well as the discernment to understand when to escalate matters to legal for review and advice
  • Analyze and make sound recommendations on complex management and administrative issues
  • Experience preparing clear, concise and comprehensive correspondence, reports, proposals, studies, recommendations and other written materials
  • Excellent oral presentation skills with clear and logical messaging to internal and external clients
  • Proven ability to develop and implement goals, objectives, policies, procedures, work standards and management controls
  • Proven track record of exercising sound, independent judgment within general policy guidelines
  • Ability to establish and maintain effective working relationships with all levels of management, contractors, vendors, employees and the public
  • Ability to exercise tact, discretion and diplomacy in dealing with sensitive, complex and confidential issues and situations
  • Comfortable and successful working under pressure, under intensive deadlines, competing demands and tasks, as well as adaptable to change

Physical Demands:

  • Works in a typical office environment, and the noise level is usually quiet to moderate
  • Position requires visual acuity to regularly view a computer monitor, spreadsheets, documents and reports
  • May work in outside weather conditions and be exposed to varying weather conditions

    Travel Requirement:

  • Must be able to travel as required up to 30%
  • Must possess a valid passport