Manager, Learning Experience (Technology & Design)

Human Resources Charlotte, North Carolina Morrisville, North Carolina Morton Grove, Illinois Yellow Springs, Ohio Raleigh, North Carolina Washington DC, District Of Columbia Austin, Texas


Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: The Manager, Learning Experience (Technology & Design) defines and executes learning technology strategy and leads planning, development, and operational performance of the Learning Management System (LMS) and future learning technologies. They partner closely with IT, HRIS, and learning teams to lead the enterprise learning technology roadmap and craft innovative solutions to meet business objectives, create scalable processes and provide a best-in-class employee learning experience. The Manager, Learning Experience role is accountable for effective utilization, operation, and continuous improvement of the learning ecosystem and relentlessly innovates processes and digital capabilities to enhance enterprise learning technology efficiency and learner experience. They also manage technology and content vendor relationships.

Essential Duties/Principal Responsibilities:

  • Execute enterprise learning technology strategy that reimagines the future of learning experiences across all levels of the organization.
  • Ensure easy to navigate day-to-day operational functionality and performance of the LMS.
  • Work collaboratively with business teams and external vendors to Project Manage successful implementation of content library integrations.
  • Lead and collaboratively set learning technology governance, standards, and processes.
  • Actively participate in Xylem’s Learning Council  by sharing LMS best practices and operating protocols to ensure the quality/integrity of the platform, gathering business needs to support cross-enterprise learning experiences and consult with internal stakeholders to proactively discuss platform changes/issues and how to meet those needs.
  • Work collaboratively with HRIS on system enhancements, updates and configuration.  Ensuring HRIS is well trained and supported to address learner experience issues.
  • Provide expertise and support on the creation of certifications that will enable the organization to create and manage internal and external certifications.
  • Collaborate with content creators for new/ updated blended courses/offerings/instructor-led trainings.
  • Maintain knowledge of LMS settings and their impact on all system users and identifies inter-dependencies with other applications.
  • Builds, tests, and maintains campaigns, assignment profiles, and other course deployment components to ensure learning programs and courses are accurately delivered to employees.
  • Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Bachelor’s Degree in Learning Design & Technology, Instructional Design, Organizational Design, Human Resources or related discipline and/or relevant experience.
  • 5-8 years of work experience in a learning role, with experience implementing and working with industry leading LMS and LXP (such as Cornerstone On-Demand CSOD, EdCast, Degreed, etc.)
  • 5-8 years experience managing small and large projects associated with learning/learning technology

Preferred Qualifications:

  • Previous experience working with learning technology vendors.
  • Previous experience evaluating and communicating the Return-on-Investment of learning technologies
  • Deep passion for creating engaging and impactful learning experiences for all employees
  • Experience working in an agile manner, with the ability to fail fast and learn from failures.
  • Detail oriented and ability to think critically about challenges and opportunities, with strong problem-solving, organizational, and decision-making skills.
  • Familiarity with Captivate, SCORM, and course authoring
  • Ability to work both in a team and independently.
  • Excellent written and oral communication skills and strong interpersonal skills.
  • High level of comfort engaging with stakeholders at all levels
  • Experience working with global teams/audiences preferred
  • Content creation and editing

We Offer You More Than Just “A Job”

  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly move about an office.
  • Frequently required to communicate orally.
  • Ability to use hands and fingers dexterously to operate office equipment
  • Travel requirement: As required to fulfill the duties listed above. Other travel as needed or required by the company.

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.