Aftermarket Sales Leader

Sales Dubai, Dubai


  • Drive Safety First and continuous improvement culture to ensure we always exceed expectations
  • Strategise and develop aftermarket business plan for the region to meet and exceed yearly targets
  • Oversee the safe installation of all the required equipment and commission ready for safe operations
  • Lead warranty and aftermarket support to drive better NPS and deliver on customer needs  
  • Manage budget and maintain margins at or above targets
  • Send timely reports, budgets and status updates to internal and external customers
  • Submit cost vs budget reports and track P&L on each job
  • Implement new initiatives to capatlise on market need
  • Build a team to maintain, repair and service Xylem pumps and equipment meeting or exceeding Xylem OEM standard
  • Deliver against key KPI’s as set out and agreed along with managemen
  • Work with key customers to ensure all exisiting service registrations are current and we get the opportunity to participate in tender
  • Develop a sound knowledge and awareness of Xylem Service Vertical portfoli
  • Serve as a key link of communication between key customers and internal sales team
  • Play an integral part in generating new sales leads that will turn into long-lasting relationships and value to Xyle
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Lead Tendering and Commercial Bidding Team (Oversee preparation of bid documents, attend status meeting, coordination and submission of final offer
  • Perform regular business review visits to distributors and end users to understand (new or improved offering, marketing strategy/mix, market and competitor information etc
  • Develop marketing and commiunication plans
  • Proactively long terms servcie agreements and support the sale of maintenance agreements which will increase parts sale
  • Travel approx.60-80 days per year
  • Align Xylem top level aftermarket initiatives with regional and local GDP action plans

Required Qualifications:


  • B.Sc. in Mechanical Engineering or Equivelant 
  • Knowledge and Experience of servicing pumps to OEM standards
  •  At least 8 years of experience with a minimum 3-5 years in similar role 
  • Experience of setting up a new team and running OEM or Facility Management business 
  • Experience in Sales with background of Operations and Engineering Services